Why choose AEP Energy?
Who is AEP Energy?
Where is AEP Energy located?
What markets do we serve?
My email address has changed. How do I update it on my AEP Energy account?
How do I login to my account?
How do I create an online account?
How do I create a new username and password?
How do I change the email address to which my statement is sent?
How do I change my username?
How do I change my password?
How can I see my energy usage?
How can I get the statement history for my energy account?
Where can I view Environmental Disclosure information?
What is AEP Energy’s license number?
Memorandum of Insurance
When will I receive my first bill with AEP Energy charges?
What is an E-statement?
How does AEP Energy’s Budget Billing Plan work?
Who should I contact for emergency services or repairs?
How do I report a power outage?
What is electric choice?
How does electric choice work?
Will I have to enter into a contract?
Will I have an early termination fee?
When will my service with AEP Energy begin?
What price plans are available?
What information is needed to enroll with AEP Energy?
How do I enroll with AEP Energy?
Do I need to install any equipment?
Do I need to call my local utility to cancel service?
Are there any switching fees?
Who do I contact if I am interested in partnering with AEP Energy for a governmental aggregation?
What is an aggregation?
What happens if I move before my agreement ends?
I’m moving. How do I transfer service?
Why choose renewable energy?
Who is Green-e® Energy?
Where can I find the Prospective Product Content Label?
Where can I find the Historic Product Content Label?
What is renewable energy?
What is ECO-Advantage®?
What is a Renewable Energy Certificate (REC)?
What is the monthly price for my variable price plan?