FAQs

AEP Energy prides itself on being a trusted energy advisor for residential, small business, and commercial customers. Simply put, our core focus is selling electricity and natural gas supply at market based prices rather than rates offered by the utility. These prices protect customers from potentially volatile and fluctuating energy rates, giving our customers peace of mind.

By choosing AEP Energy as your energy supply provider, you’ll do so knowing you’re working with a company of integrity and legacy, making AEP Energy a company with boundless energy options.

AEP Energy is a certified competitive retail electricity and natural gas supply provider operating in 27 service territories in six states and Washington, D.C. We supply electricity for over 460,000 residential customers and business customers and take pride in making it easy for customers to buy, manage and use energy. Based in Columbus, Ohio and Chicago, Illinois, AEP Energy is committed to excellence by serving customers with value, innovation and many years of industry experience.

AEP Energy is a wholly owned subsidiary of AEP, one of the largest electric utilities in the United States, and ranked 185 of the Fortune 500.

Headquarters
303 Marconi Blvd
Suite 400
Columbus, OH 43215

Illinois Regional Office
225 W Wacker Drive
Suite 600
Chicago, IL 60606

Michigan Regional Office
2723 South State Street
Suite 150
Ann Arbor, MI 48104

New Jersey Regional Office
309 Fellowship Road
2nd Floor
Mount Laurel, NJ 08054

AEP Energy is a certified competitive retail electricity and natural gas supply provider operating in 27 service territories in six states and Washington, D.C.

To change your email address, login to your online account and then click on Modify Email & Login ID (under My Account). Click on Edit Email, update the email address under Main Account Email, and select Save Changes. This is the email that AEP Energy will use to send you information related to your account. Please note: changes made here do not affect your statement delivery preferences. If you would like your monthly statement sent to a different email address, please make changes under Statement Preferences.

At the top right of the page, click on My Account and enter your username and password to login to your online account. If you do not know or do not remember your login credentials, please click here. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.

Click here to create new account and select “I’ve never logged in before”. If you have any additional questions, please contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.

Your AEP Energy username is your email address. If you do not remember the password or email address on file, please click here.

To change the email address where you receive your monthly statement, login to your online account and click Statement Preferences (found under Statement Center). Make your changes under Delivery Information and select Save Changes. Multiple email addresses are allowed; press the Return (Enter) key before each additional email address. Please note: if your old email address is also your username for logging in to your online account and you want to change it, you can do so by clicking Modify Email & Login ID. See “How can I change my username?”

To change your username, login to your online account and select Modify Email & Login ID (under My Account). Enter your changes in the box under Username and select Save Changes.

o change your password, login to your online account and click on Modify Email & Login ID (found under My Account).

To view your historical usage, login to your online account and click on Usage Statistics (under Statement Center). You can view and sort data or export it to a PDF, CSV or Excel file.

To see your accounts and payments, login to your online account, click on Transaction History (found under Statement Center) and then click Submit. If you have any additional questions, please contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.

AEP Energy is responsible for purchasing power that is added to the power grid in an amount equivalent to your business’ or home’s electricity use. Electricity customers served by AEP Energy are supplied by power purchased from local regional transmission organizations. AEP Energy reports fuel sources and emissions data from each local regional transmission organization to its customers, allowing customers to compare data in their state and utility territory.

Environmental disclosure statements detail the known sources of electricity generation and the amount of certain emissions attributable to these known sources of generation. Please see below for detailed information.

Delaware
DE

District of Columbia
DC

Illinois
ComEd
Ameren

Maryland
MD

New Jersey
NJ

Ohio
Ohio – Quarterly
Ohio – Annual

ELECTRIC
Delaware (Order No. 7746 in Docket No. 10-54)
The District of Columbia (Order No. 13797 in Docket No. EA 05-4)
Illinois (Docket No. 04-0458 and as amended in Docket Nos. 04-0643, 05-0324, 07-0614 and 09-0147)
Maryland (License No. IR-757 in ML No. 97936 and as amended in ML No. 142757)
Michigan (Docket No. U-14764)
New Jersey (License No. ESL-0160 in Docket No. EE14090955L)
Ohio (Certificate No. 10-206E in Docket No. 10-384-EL-CRS)
Pennsylvania (Docket No. A-2009-2132755)

GAS
Illinois (Docket No. 14-0657)
Ohio (Certificate No. 12-254G in Docket No. 12-1491-GA-CRS)

You can view the Memorandum of Insurance here.

Depending on your meter read date, you should see AEP Energy’s charges appear on your electricity bill within 2 to 3 billing cycles.

An E-statement is an electronic copy of your monthly statement. These are stored on our secure website when you login to your online account. You can elect to receive an email notification each month when your E-statement is generated and ready for viewing.

The Budget Billing Plan levels your monthly payments to even out the seasonal highs and lows of your monthly bills. Every fourth month, we will review your account balance and may modify your monthly installment if actual charges vary considerably. Our Budget Billing Plan allows you to have more certainty and can help you better manage your electricity expenses.

Your local utility remains responsible for the delivery of your energy, as well as for any maintenance and repairs needed.

Please call your local utility for maintenance repairs or emergency services. You can find your local utility phone number listed here:

AEP Ohio: 1-800-277-2177
Dayton Power & Light: 1-800-433-8500
Ohio Edison: 1-800-633-4766
The Illuminating Company: 1-800-589-3101
Toledo Edison: 1-800-447-3333

You can reach us via social media on Facebook, Twitter, and LinkedIn. It’s a fast and easy way to connect with us!

Please call toll free 1-866-258-3782 to speak with a Customer Care Representative regarding your account or general customer service needs from Monday through – Friday, 8:00 am – 7:00 pm, Eastern Time.

Please call toll free 1-855-300-7192 to speak with an Enrollment Specialist to learn more about our products or to sign up for energy services from Monday through – Friday, 8:00 am – 7:00 pm and Saturday, 9:00 am – 1:00 pm, Eastern Time.

We can’t wait to read your mail and will address your questions accordingly.

AEP Energy
PO Box 3489
Chicago, IL 60654

Your local utility remains responsible for the delivery of your energy, as well as for any maintenance and repairs needed.

Please call your local utility to report a power outage. You can find your local utility phone number listed here:

AEP Ohio: 1-800-277-2177
Dayton Power & Light: 1-800-433-8500
Ohio Edison: 1-800-633-4766
The Illuminating Company: 1-800-589-3101
Toledo Edison: 1-800-447-3333

Please send us correspondence at 1-866-996-3782.

We look forward to assisting you! Please click here to complete the care contact form and a Customer Care Representative will typically respond to your message within one business day.

We welcome the opportunity to chat with you from Monday through – Friday, 8:00 am – 7:00 pm, and Saturday, from 9:00 am to 1:00 pm, Eastern Time. Chat with us.

Many consumers have the power to choose an electricity supplier like AEP Energy to help manage the electricity supply portion of their electricity bill. Local utilities participating in electric choice allow you to choose who supplies your generation service and what price you pay for it. When you choose AEP Energy as your energy supply provider, you’ll enjoy a secure electricity supply price while receiving distribution and transmission services from your local utility.

Put simply, there are three major components in providing electricity: Generation (the actual electricity supply), Transmission (large transmission lines and towers that carry electricity over longer distances), and Distribution (local electric poles and wires). In Ohio, customers are free to choose who supplies the generation portion of their electricity supply service. They can purchase these services from a Competitive Retail Electric Service (CRES) provider such as AEP Energy.

Yes, our price plans will require that you enter into a contract. Your agreement will outline the terms and conditions including your price and term length, as well as cancellation and renewal provisions.

Many of our price plans do not have an early termination fee if you cancel prior to the end of your agreement. However, please carefully review the terms and conditions of your contract.

Your service will begin on the next available meter-read date after your local utility accepts your enrollment. This typically takes up to 45-75 days after we receive your enrollment form.

AEP Energy has a variety of electricity and natural gas product offerings to meet your energy needs. Please see the price plans for your area.

Please have your most recent electricity bill handy as your account information will be needed for the enrollment process:

17-digit Service Delivery Identifier number for AEP Ohio customers
Please note, your Service Delivery Identifier number can be found on your bill under the bold statement: Current AEP Ohio Charges. Your Service Delivery Identifier number will begin with “0004,” or “0014”.
AEP Ohio Sample Bill

20-digit Customer Number for Toledo Edison, The Illuminating Company, and Ohio Edison customers
First Energy Sample Bill

10-digit Account Number for Dayton Power & Light customers
DP&L Sample Bill

11-digit Account Number for Duke Energy Ohio customers
Duke Sample Bill

It’s easy to enroll with AEP Energy! Simply enroll online by visiting the price plans for your area or give us a call toll free at 1-855-300-7192.

There is no equipment to install or any changes in wiring or hardware, and you won’t experience any interruptions as a result of enrolling with AEP Energy. Nothing will change with your electricity delivery.

No, AEP Energy will take care of notifying the local utility. Enrolling with AEP Energy does not eliminate or cancel your current local utility service. You will remain a customer of your current local utility as they will continue to read your meter, send you one bill that contains all of your charges, and provide maintenance and emergency services.

Switching fees are a cost imposed by your local distribution company that you may incur as a result of changing suppliers; however, AEP Energy will cover those charges. Switching fees should not be confused with early termination fees. Many price plans do not include an early termination fee, however, please carefully review the terms and conditions of your contract.

If your community is interested in a governmental aggregation or if you have questions, please complete the request information form additional details.

A governmental aggregation is when a community joins together to form a single, larger customer that buys energy for its members. A large buying group may be able to gain buying power to get the best value for the group’s electricity needs.

Many price plans do not include an early termination fee, however, please refer to your service agreement for cancellation provisions.

If you are moving to a new home or apartment, you should call your local utility to place a disconnect order and arrange for service at the new location. Then contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here to let us know your plans. Although you can’t transfer your agreement to the new location, you can sign up your new location under a new agreement if it is within a service area that we serve.

The sun, wind, water or heat from the earth are sustainable energy sources. Since they are replenished daily, they are a source of essentially unlimited energy. There are also numerous environmental, health, and economic benefits associated with selecting electricity generated from natural, renewable resources.

When you go green, you’ll get peace of mind knowing that you’ve made a sound choice that supports renewable energy resources as well as helping to preserve and protect the environment for future generations.

AEP Energy is proud to offer residential customers the opportunity to choose ECO-Advantage^®, a renewable option that matches 100% of your electricity usage with national, Green-e Energy Certified, Wind Renewable Energy Certificates (RECs). Green-e Energy, the nation’s leading independent certification and verification program for renewable energy, certifies that ECO-Advantage meets the highest environmental and consumer protection standards.

For information on Green-e Energy, write to Green-e Energy, 1012 Torney Ave., 2nd Floor, San Francisco, CA 94129, or visit www.green-e.org.

You can view the Prospective Product Content Label here.

You can view the Historic Product Content Label here.

Renewable energy comes from natural sources that are constantly and sustainably replenished such as wind, solar or hydro. Renewable energy resources are 100% pollution-free and have lower greenhouse gas emissions than traditional energy resources.

ECO-Advantage^® is an environmentally-friendly alternative to traditional electricity plans. As a renewable option, ECO-Advantage matches 100% of your electricity usage with national, Green-e^® Energy Certified, Wind Renewable Energy Certificates (RECs).

Here are a few reasons why you should choose ECO-Advantage:

• Match 100% of your usage with national Green-e Energy certified wind renewable energy certificates
• Manage your budget and feel good knowing you are supporting a cleaner environment
• Continue to receive the same electricity service and one monthly bill from your local utility
• No interruption of service or installation of additional equipment

You’ll get peace of mind knowing that you’ve made a sound choice that supports renewable energy resources as well as helping to preserve and protect the environment for the many generations to come.

It’s simple to go green! Please see the renewable price plans for your area or request a quote for your business.

ECO-Advantage^® is comprised of Renewable Energy Certificates (RECs). A REC is the environmental attribute associated with the generation of one megawatt hour of renewable energy. Each REC embodies different characteristics that vary depending on the generation facility. Buying RECs helps build a market for renewable electricity. It also has other environmental benefits such as reducing greenhouse gas emissions.

ECO-Advantage is a Renewable Energy Certificate (REC) product and does not contain electricity. A REC represents the environmental benefits of 1 megawatt hour (MWh) of renewable energy that can be paired with electricity. For more information, see the information below.

Your purchase of Renewable Energy Certificates (RECs) supports renewable electricity production in the region of generation. For every unit of renewable electricity generated, an equivalent amount of RECs is produced, and by purchasing and pairing RECs with your electricity service you are using and receiving the benefits of that renewable electricity. You will continue to receive a separate electricity bill from your utility for electricity service [if applicable]. Your REC purchase also helps build a market for renewable electricity. Increased demand for and generation of renewable electricity helps reduce conventional electricity generation in the region where the renewable electricity generator is located. It also has other local and global environmental benefits which may include emitting little or no regional air pollution or carbon dioxide. The RECs in ECO-Advantage are verified and certified by Green-e Energy^®, and AEP Energy is required to disclose the quantity, type and geographic source of each certificate. Please see the Product Content Label for this information. Green-e Energy also verifies that the renewable certificates are not sold more than once or claimed by more than one party. For information on Green-e Energy please visit its website,
www.green-e.org.

The monthly variable prices are listed below and are updated monthly.

Variable Month-to-Month Price Plan*

*The month-to-month variable price per kWh is based upon the applicable RTO prevailing market and business conditions for electricity at the EDU load zone or equivalent market delivery point, plus an adder of up to $0.05 per kWh. Your price will include generation and transmission charges (if applicable for your service utility area), but will not include charges for EDU service (generally, delivery charges and other utility service fees) and taxes. If you have any additional questions, please contact Customer Care at 866-258-3782 Monday through Friday, 8 a.m. to 7 p.m.. (Eastern Time) or complete contact form here.