FAQs

About

Why choose AEP Energy?

Who is AEP Energy?

Where is AEP Energy located?

What markets do we serve?

Account Management

My email address has changed. How do I update it on my AEP Energy account?

How do I login to my account?

How do I create an online account?

How do I create a new username and password?

How do I change the email address to which my statement is sent?

How do I change my username?

How do I change my password?

How can I see my energy usage?

How can I get the statement history for my energy account?

Additional Information

Where can I view Environmental Disclosure information?

What is AEP Energy’s license number?

Memorandum of Insurance

Billing and Payments

When will I receive my first bill with AEP Energy charges?

What is an E-statement?

How does AEP Energy’s Budget Billing Plan work?

Contact

Who should I contact for emergency services or repairs?

Social

Phone

Mail

How do I report a power outage?

Fax

Email

Chat

Electric Choice

What is electric choice?

How does electric choice work?

Enrollment

Will I have to enter into a contract?

Will I have an early termination fee?

When will my service with AEP Energy begin?

What price plans are available?

What information is needed to enroll with AEP Energy?

How do I enroll with AEP Energy?

Do I need to install any equipment?

Do I need to call my local utility to cancel service?

Are there any switching fees?

Government Aggregation

Who do I contact if I am interested in partnering with AEP Energy for a governmental aggregation?

What is an aggregation?

Moving

What happens if I move before my agreement ends?

I’m moving. How do I transfer service?

Renewable Energy

Why choose renewable energy?

Who is Green-e® Energy?

Where can I find the Prospective Product Content Label?

Where can I find the Historic Product Content Label?

What is renewable energy?

What is ECO-Advantage®?

What is a Renewable Energy Certificate (REC)?

Renewals

What is the monthly price for my variable price plan?