Residential Frequently Asked Questions.

Do you have a question about our residential services? Please review our consolidated list of frequently asked questions.

FAQs

Enrollment

  • No. Most Public Utilities Commissions have only allowed investor owned utilities to participate in electric choice. Municipal electric cooperatives do not participate in electric choice.

  • There is no equipment to install or any changes in wiring or hardware. You also won’t experience any interruptions as a result of enrolling with AEP Energy and there will be no changes in your electricity delivery.

  • Eligibility rules for assistance programs can vary by state and/or utility. Please contact your local utility for more information. In Ohio, unfortunately customers currently enrolled in PIPP or PIPP Plus are not eligible to enroll with AEP Energy.

  • Unfortunately, if you owe money to the local utility, you are not eligible to enroll with AEP Energy until your balance has been paid.

  • No, AEP Energy will take care of notifying the local utility. Enrolling with AEP Energy does not eliminate or cancel your current local utility service. You will remain a customer of your current local utility as they will continue to read your meter, send you one bill that contains all of your charges and provide maintenance and emergency services.

  • In most cases, your service will begin on the next available meter-read date after your local utility accepts your enrollment. This typically takes up to 45-75 days after we receive your enrollment form.

  • Switching fees are a cost imposed by your local utility (with the exception of Pennsylvania) that you may incur as a result of changing suppliers. However, AEP Energy will cover those charges. Please note – switching fees should not be confused with early termination fees. Many price plans do not include an early termination fee, however, please carefully review the terms and conditions of your contract.

  • Many of our price plans do not have an early termination fee if you cancel prior to the end of your agreement. However, please carefully review the terms and conditions of your contract.

  • Yes, our price plans will require that you enter into a contract. Your agreement will outline the terms and conditions including your price and term length, as well as cancellation and renewal provisions.

  • AEP Energy has a variety of electricity product offerings to meet your energy needs. Click here to see the price plans for your area.

  • You will need to provide AEP Energy with your account name and service address as listed on your utility bill, as well as your utility account number. Some utilities use various forms of account numbers or identifiers for their customers. Click here to use our Utility Number Reference Guide to help you find your utility account number and identify what type of information to provide AEP Energy.

  • It’s easy to enroll with AEP Energy! Simply enroll online by browsing the price plans for your area or give us a call at 1-855-300-7192.

Billing

  • The budget billing plan levels your monthly payments to even out the seasonal highs and lows of your monthly bills. Every fourth month, we will review your account balance and you may modify your monthly installment if actual charges vary considerably. Our budget billing plan allows you to have more certainty and can help you better manage your electricity expenses.

  • Yes, you can arrange budget billing through your local utility.

  • For eligible customers in the AEP Ohio, Dayton Power & Light, Ohio Edison, The Illuminating Company and Toledo Edison service areas only, please contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here to enroll in AEP Energy’s Budget Billing Plan.

  • You can compare the price per kilowatt-hour (kWh) offered by AEP Energy to the Price to Compare (PTC) on your electricity bill. The PTC is the price you currently pay for electricity generation service from the local utility. To calculate savings, take your PTC and subtract AEP Energy’s offer price. This equates to your savings per kWh. To determine your savings amount per month, multiply your savings per kWh by your monthly usage (kWh).

  • An e-statement is an electronic copy of your monthly statement. These are stored on our secure website when you login to your online account. You can elect to receive an email notification each month when your e-statement is generated by visiting AEPenergy.com and updating your preferences in “My Account”.

  • All payments are still made through your local utility. You do not pay AEP Energy directly. Please contact your local utility if you have further billing-related questions.

  • You will continue to receive one bill each month from your local utility. The amount that you owe to AEP Energy will be stated separately on your bill, and you will continue to make payments only to the local utility.

  • Depending on your meter read date, you should see AEP Energy’s charges appear on your electricity bill within two to three billing cycles.

Account Management

  • To see your accounts and payments, log into your online account, click “Transaction History” located under the Statement Center. If you have any additional questions, please contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.

  • To view your historical energy usage, log into your online account and click “Usage Statistics”, located under the Statement Center. You can view and sort data or export it to a PDF, CSV or Excel file.

  • To change the email address where you receive your monthly statement, log into your online account and click “Statement Preferences”. Make your changes under “Delivery Information” and save your changes. Your monthly statement can be sent to multiple email addresses. To enter more than one email address, press the return key before adding each additional email address. Please note: if your old email address is also your username for logging in to your online account and you want to change it, you can do so by clicking “Modify Email & Login ID.”

  • To change your email address, visit AEPenergy.com and log into your online account and then click “Modify Email & Login ID”. Click “Edit Email”, enter your preferred email address under “Main Account Email” and save your changes. This is the email that AEP Energy will use to send you information related to your account. Please note: changes made here do not affect your statement delivery preferences. If you would like your monthly statement sent to a different email address, please make changes under “Statement Preferences”.

  • To change your username, log into your online account and select “Modify Email & Login ID”. Enter your changes in the box under username and select “Save Changes”.

  • Your AEP Energy username is your email address. If you do not remember the password or email address on file, please click here.

  • At the top right of the AEP Energy homepage, click “My Account” and enter your username and password to login to your online account. If you do not remember your login credentials, please click here. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.

  • Click here to create new account. Set up your login credentials by selecting “I’ve never logged in before”. If you have questions about your online account, please contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.

Renewal

  • The monthly variable prices are listed below and are updated monthly.

    Variable Month-to-Month Price Plan*

     
    AEP Ohio
    AES Ohio
    Duke
    FirstEnergy
    Oct-216.29 ¢ / kWh5.79 ¢ / kWh6.49 ¢ / kWh6.49 ¢ / kWh
    Sep-216.29 ¢ / kWh5.69 ¢ / kWh5.69 ¢ / kWh5.99 ¢ / kWh
    Aug-215.79 ¢ / kWh5.29 ¢ / kWh5.25 ¢ / kWh5.79 ¢ / kWh
    July-215.59 ¢ / kWh4.99 ¢ / kWh5.25 ¢ / kWh5.59 ¢ / kWh
    June-215.79 ¢ / kWh4.99 ¢ / kWh5.25 ¢ / kWh5.79 ¢ / kWh
    May-215.99 ¢ / kWh4.99 ¢ / kWh5.25 ¢ / kWh5.99 ¢ / kWh
    Apr-216.25 ¢ / kWh4.99 ¢ / kWh5.25 ¢ / kWh6.19 ¢ / kWh
    Mar-215.99 ¢ / kWh5.29 ¢ / kWh5.99 ¢ / kWh5.99 ¢ / kWh
    Feb-215.99 ¢ / kWh5.29 ¢ / kWh5.99 ¢ / kWh5.75 ¢ / kWh
    Jan-215.99 ¢ / kWh5.29 ¢ / kWh5.99 ¢ / kWh5.75 ¢ / kWh
    Dec-205.99 ¢ / kWh4.99 ¢ / kWh5.39 ¢ / kWh5.59 ¢ / kWh
    Nov-205.99 ¢ / kWh4.99 ¢ / kWh5.39 ¢ / kWh5.59 ¢ / kWh
    Oct-205.99 ¢ / kWh4.99 ¢ / kWh5.39 ¢ / kWh5.59 ¢ / kWh
    Sep-205.59 ¢ / kWh4.99 ¢ / kWh5.39 ¢ / kWh5.99 ¢ / kWh
    Aug-205.59 ¢ / kWh4.99 ¢ / kWh5.39 ¢ / kWh5.99 ¢ / kWh
    July-205.59 ¢ / kWh5.15 ¢ / kWh5.39 ¢ / kWh5.99 ¢ / kWh
    June-205.99 ¢ / kWh5.15 ¢ / kWh5.59 ¢ / kWh5.49 ¢ / kWh
    May-205.99 ¢ / kWh5.15 ¢ / kWh5.59 ¢ / kWh5.49 ¢ / kWh
    April-205.99 ¢ / kWh5.15 ¢ / kWh5.59 ¢ / kWh5.49 ¢ / kWh
    Mar-205.99 ¢ / kWh5.15 ¢ / kWh5.59 ¢ / kWh5.49 ¢ / kWh
    Feb-205.99 ¢ / kWh5.99 ¢ / kWh5.59 ¢ / kWh5.99 ¢ / kWh

     

    *The month-to-month variable price per kWh is based upon the applicable RTO prevailing market and business conditions for electricity at the local utility load zone or equivalent market delivery point, plus an adder of up to $0.05 per kWh. Your price will include generation and transmission charges (if applicable for your service utility area), but will not include charges for local utility service (generally, delivery charges and other utility service fees) and taxes. If you have any additional questions, please contact Customer Care at 866-258-3782 Monday through Friday, 8 a.m. to 7 p.m.. (Eastern Time) or complete contact form here.

  • You will receive a notification 45 to 60 days prior to the end of your current contract which will provide your renewal options. Please call one of our Enrollment Specialists toll free at 1-866-258-3782 if you have any additional questions.

General

  • Renewable energy comes from natural sources that are infinite and constantly replenished, like sunlight and wind. Choosing renewable energy is a sustainable and environmentally-friendly way to power your home. Learn more about renewable energy and its benefits here.

  • If you are moving to a new home or apartment, call your local utility to place a disconnect order and arrange for service at the new location. Then contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here to let us know your plans. Although you can’t transfer your agreement to the new location, you can sign up your new location under a new agreement if it is within a service area that we serve. Click here to see what markets we serve.

  • Many price plans do not include an early termination fee, however, please refer to your service agreement for cancellation provisions.

  • Many consumers have the power to choose an electricity and natural gas supplier, like AEP Energy. If your home is located in a deregulated state, you can choose who supplies your generation and transmission services and what price you pay for it. This allows you to choose the supply plan and contract length that works for you. To learn more about how energy choice works and its benefits, click here.