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Enrollment

• Can I enroll with AEP Energy if I currently get my electricity from a municipality?

  In most cases, no. Municipal electric and natural gas systems, as well as many cooperatives, do not participate in energy choice programs. As a result, customers served by these providers are generally not eligible to choose an alternative electricity or natural gas supplier, such as AEP Energy. If you’re unsure whether your energy service is provided by a municipality, cooperative or investor-owned utility, check your current bill or contact our Customer Care Team at 866-258-3782.

• I am on a government assisted payment plan, can I still enroll with AEP Energy?

  Eligibility for energy assistance programs can vary by state and utility. If you participate in an assistance program, we recommend checking with your local utility to understand any enrollment requirements or restrictions that may apply. In Ohio, customers currently enrolled in PIPP or PIPP Plus are not eligible to enroll with an alternative energy supplier, including AEP Energy. If your participation in one of these programs changes in the future, you may become eligible to explore your energy supply options at that time. If you have questions about your eligibility, our team is happy to help you understand your options.

• Can I enroll with AEP Energy if I have an outstanding balance with my local utility?

  Eligibility requirements vary by utility and service area. In most cases, an outstanding balance with your local utility may prevent you from switching to a new energy supplier until the balance has been resolved. If you currently have a past-due balance, we recommend contacting your utility to discuss payment options and determine whether your account is eligible for enrollment. You can also contact our Customer Care Team at 866-258-3782, and we’ll be happy to help you understand any enrollment requirements that may apply to your account.

• Do I need to call my local utility to cancel service?

  No. When you enroll with AEP Energy, we’ll work directly with your local utility to coordinate the switch, so there’s no need to contact your utility to cancel service. You’ll continue to be a customer of your local utility, which will still: deliver electricity to your home or business, read your meter, maintain poles, wires, and other infrastructure, respond to outages and emergencies, provide your monthly bill in most service areas. The only change is that AEP Energy will become your energy supplier. Your utility will continue to provide the reliable deliver and support services you depend on every day.

• When will my service with AEP Energy begin?

  In most cases, your service will begin after the next available meter-read date after your local utility accepts your enrollment. This typically takes up to 45-75 days after we receive your enrollment form.

• Are there any switching fees?

  In some service areas, your local utility may charge a fee when you switch energy suppliers. If a switching fee applies, AEP Energy will cover that cost on your behalf. It’s important to note that switching fees are different from early termination fees. A switching fee is charged by the utility when you change suppliers, while an early termination fee is related to ending a contract before it’s scheduled end date.

• Will I have to enter into a contract?

  Yes. When you enroll with AEP Energy, you’ll agree to the terms of your selected price plan. Your agreement outlines important details such as your plan type, price, contract length, renewal options, and any applicable cancellation provisions. We encourage you to review the terms and conditions carefully so you understand how your plan works and can choose the option that’s right for you.

• What price plans are available?

  AEP Energy offers a variety of electricity plans designed to fit different needs, budgets, and preferences. Depending on where you live, available options may included fixed-rate plans, renewable energy plans, and other products that can help provide price stability and added value. To view the plans currently available in your area and compare your options, click here. You’ll be able to explore plan details, pricing, contract terms, and any available benefits to find the option that’s right for you.

• What information is needed to enroll with AEP Energy?

  To enroll your business with AEP Energy, you’ll typically need recent utility bills for the location(s) you want to enroll. Providing 12-24 months of utility bill history helps us better understand your energy usage patterns and identify pricing options that may be a good fit for your business. Be prepared to provide: business name, service address(es), utility account number(s), contact information for the authorized decision-marker, and recent utility bills. Some utilities use unique account numbers, customer numbers, or other identifiers. If you’re unsure where to find your account information, our team can help guide you through the process. For businesses with multiple locations or meters, providing historical utility bills can help streamline the enrollment process and allow us to develop a more information energy strategy tailored to your organization’s needs.

• How do I enroll with AEP Energy?

  Getting started with AEP Energy is easy. Simply browse available plans for your area and enroll online in just a few steps, or call us toll-free at 855-330-7192 and one of our representatives will be happy to assist you. Before enrolling, it’s helpful to have a recent utility bill available so you can provide your account information and service address. Once your enrollment is submitted, your local utility will review and process the request, and we’ll keep you informed every step of the way.

• Do I have to install new equipment?

  No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.

• What information do I need to enroll with AEP Energy?

  To enroll with AEP Energy, it’s helpful to have a recent utility bill available. You’ll need information such as your utility account number, service address and the name associated with the account.

• When will my service with AEP Energy begin?

  After you enroll, your local utility must process your enrollment request before your service can begin. Depending on your utility’s schedule and enrollment requirements, service may start in as little as a few days. In may cases, the switch takes effect on your next available meter read date. Your local utility will send a confirmation notice with your specific start date, so you’ll know exactly when AEP Energy will begin supplying your electricity or natural gas. Until then, there will be no interruption to your service.

• Is there an early termination fee?

  For most residential customers, AEP Energy plans typically do not include an early termination fee if you cancel before the end of your agreement. However, terms can vary by plan, so we recommend reviewing your Terms and Conditions for details specific to your enrollment. For business customers, early termination fees may apply depending on the agreement and pricing structure selected. If you’re a business customer and are considering ending your agreement early, please review your contract or contact AEP Energy for assistance.