FAQs
Answering your questions.
Enrollment
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A good place to start is by comparing the supplier’s rate to your utility’s price to compare, which is often listed on your utility bill. You should also consider whether the rate is fixed or variable, the contract length, included benefits and rewards, renewable energy options, and any fees or restrictions. The lowest rate isn’t always the best value. A plan that offers pricing stability, benefits, and trusted customer support may provide greater long-term value.
▶ Watch the video to learn more about the Price to Compare (PTC).
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Eligibility requirements vary by utility and service area. In most cases, an outstanding balance with your local utility may prevent you from switching to a new energy supplier until the balance has been resolved. If you currently have a past-due balance, we recommend contacting your utility to discuss payment options and determine whether your account is eligible for enrollment. You can also contact our Customer Care Team at 866-258-3782, and we’ll be happy to help you understand any enrollment requirements that may apply to your account.
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No. When you enroll with AEP Energy, we’ll work directly with your local utility to coordinate the switch, so there’s no need to contact your utility to cancel service. You’ll continue to be a customer of your local utility, which will still: deliver electricity to your home or business, read your meter, maintain poles, wires, and other infrastructure, respond to outages and emergencies, provide your monthly bill in most service areas. The only change is that AEP Energy will become your energy supplier. Your utility will continue to provide the reliable deliver and support services you depend on every day.
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In most cases, your service will begin after the next available meter-read date after your local utility accepts your enrollment. This typically takes up to 45-75 days after we receive your enrollment form.
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In some service areas, your local utility may charge a fee when you switch energy suppliers. If a switching fee applies, AEP Energy will cover that cost on your behalf. It’s important to note that switching fees are different from early termination fees. A switching fee is charged by the utility when you change suppliers, while an early termination fee is related to ending a contract before it’s scheduled end date.
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For business customers, early termination fees may apply depending on the agreement and pricing structure selected. If you’re a business customer and are considering ending your agreement early, please review your contract or contact AEP Energy for assistance.
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Yes. When you enroll with AEP Energy, you’ll agree to the terms of your selected price plan. Your agreement outlines important details such as your plan type, price, contract length, renewal options, and any applicable cancellation provisions. We encourage you to review the terms and conditions carefully so you understand how your plan works and can choose the option that’s right for you.
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AEP Energy offers a broad range of C&I energy solutions designed to align with your organization’s energy goals, usage profile, and risk management strategy. Depending on your business’s needs, available options may include fixed-price products, index and pass-through structures, block and hedged solutions, renewable energy offerings, and other customized procurement strategies. To learn more, complete our request a consultation form or call 866-258-3782 to speak with an Energy Solutions Manager. We’ll help you find the plan that’s right for your business.
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To enroll your business with AEP Energy, you’ll typically need recent utility bills for the location(s) you want to enroll. Providing 12-24 months of utility bill history helps us better understand your energy usage patterns and identify pricing options that may be a good fit for your business. Be prepared to provide: business name, service address(es), utility account number(s), contact information for the authorized decision-marker, and recent utility bills. Some utilities use unique account numbers, customer numbers, or other identifiers. If you’re unsure where to find your account information, our team can help guide you through the process. For businesses with multiple locations or meters, providing historical utility bills can help streamline the enrollment process and allow us to develop a more information energy strategy tailored to your organization’s needs.
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Getting started with AEP Energy is easy. Our energy experts work with businesses of all sizes to understand their energy needs, evaluate available options, and develop a plan that aligns with their goals and budget. To get started, call us at 866-258-3782 or request a consultation. One of our Energy Solutions Managers will discuss your business’s energy usage, answer your questions, and help you explore pricing and plan options tailored to your organizations.
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No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.
Billing
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Yes. A fixed-rate plan helps stabilize the supply rate you pay for energy, but your total bill can still change from month to month. Your bill may increase because of: higher energy usage, seasonal weather changes, utility delivery charges, taxes and governmental fees, and additional utility-approved charges.
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One way to estimate your potential savings is to compare AEP Energy’s price per kilowatt-hour (kWh) to the Price to Compare (PTC) listed on your utility bill. The PTC represents the supply rate charged by your utility for electricity generation service. To estimate your savings:
- Find the Price to Compare on your utility bill
- Subtract AEP Energy’s offered rate from the PTC
- Multiply the difference by your average monthly electricity usage (kWh)
For example, if the difference between the two rates is $0.01 per kWh and your household uses 1,000 kWh per month, your estimated monthly savings would be approximately $10. Keep in mind that actual savings can vary based on your energy usage, changes in utility rates, taxes, and other charges that may appear on your bill. Reviewing your recent usage history can help provide a more accurate estimate.
▶ Watch our video to learn more about the PTC
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An e-statement is a digital version of your monthly bill that you can securely access through your online account. Instead of receiving a paper copy in the mail, your statement is stored online, making it easy to view, download, and manage your billing history whenever you need it. You can also choose to receive an email notification when a new e-statement is available. To update your preferences:
- Log in to your account
- Manage statement preferences
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Yes. You can make a one-time payment anytime through your online account. To get started:
- Log in to your account
- Select Make a Payment
- Choose Total Amount Due or enter a custom payment amount
- Follow the prompts to complete your payment.
Please note that credit card payments are not currently accepted.
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Yes. Paperless billing is a convenient way to receive your monthly bill electronically instead of through the mail. By enrolling, you’ll receive an email notification when your bill is ready to view, helping you stay organized while reducing paper waste. To enroll in paperless billing:
- Log in to your account
- Navigate to the Billing Center
- Select Statement Preferences
- Choose Paperless Billing and save your changes
Once enrolled, future invoices will be delivered electronically to the email address associated with your account.
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Yes. You can enroll in Auto Pay through your online account to help ensure your monthly payments are made on time. With Auto Pay, payments are automatically deducted from your bank account each month. While you’re logged in, you can also go paperless by updating your statement preferences to receive invoices by email.
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AEP Energy offers several convenient ways to manage and pay your bill. You can choose the option that works best for your business.
- Paperless Billing – Receive your invoices by email by logging into your online account and updating your billing preferences.
- Auto Pay – Set up automatic monthly payments from your bank account through your online account.
- Pay by Mail – Send your payment to: AEP Energy, Inc., P.O. Box 8352, Carol Stream, IL 60197-8352.
- Pay by Phone – Contact our Customer Care Team at 866-258-3782 to make a payment or discuss available payment options.
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Your billing options are determined by your local utility and may vary by location. In many cases, you can choose to receive a single utility bill that includes AEP Energy supply charges as a separate line item, making it easy to see both delivery and supply costs in one place. Depending on your utility, you may also have the option to receive a separate bill directly from AEP Energy for your energy supply charges. Your AEP Energy Sales Representative will explain the billing options available to your account and help you understand how charges will appear on your bill so you can choose the option that best meets your business’s needs.
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After your enrollment has been processed and service has begun, AEP Energy charges will typically appear on your utility bill within one to two billing cycles. The exact timing depends on your utility’s billing schedule and meter read dates. Because billing cycles vary by utility and service area, it may take a little time for a change to be reflected on your bill. If you have questions about your start date or billing, contact our Customer Care Team at 866-258-3782.
Account Management
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If your business is planning to move before the end of its agreement term, please review your service agreement for details regarding any applicable cancellation provisions or early termination requirements.
Because business agreements are customized based on factors such as energy usage, contract structure, and market conditions, the terms associated with an early move or service cancellation may vary. We encourage you to contact your AEP Energy representative as soon as possible to discuss your situation and explore any available options.
Our team can help you understand the terms of your agreement and determine whether AEP Energy service may be available at your new location.
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To view your account activity and statement history, log in to your online account and navigate to Transaction History within the Statement Center. There, you can review past statements, payment activity and other account details in one convenient location.
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To view your historical energy usage, log in to your online account and navigate to Usage Statistics within the Statement Center. There, you can review your energy consumption history, analyze usage trends over time, and sort the data based on your preferences. For added convenience, you can download your usage information in PDF, CSV or Excel format, making it easy to track consumption, monitor trends or share data as needed.
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To change the email address where you receive your monthly statement, log into your online account and click “Statement Preferences”. Make your changes under “Delivery Information” and save your changes. Your monthly statement can be sent to multiple email addresses. To enter more than one email address, press the return key before adding each additional email address. Please note: if your old email address is also your username for logging in to your online account and you want to change it, you can do so by clicking “Modify Email & Login ID.”
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To change your email address, visit AEPenergy.com and log into your online account and then click “Modify Email & Login ID”. Click “Edit Email”, enter your preferred email address under “Main Account Email” and save your changes. This is the email that AEP Energy will use to send you information related to your account. Please note: changes made here do not affect your statement delivery preferences. If you would like your monthly statement sent to a different email address, please make changes under “Statement Preferences”.
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To change your username, log into your online account and select “Modify Email & Login ID”. Enter your changes in the box under username and select “Save Changes”.
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Your email address serves as your username for your AEP Energy online account. If you’ve forgotten your password or are unsure which email address is associated with your account, click here to recover your login credentials and reset your password. click here.
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To access your online account, click My Account at the top of the AEP Energy website and enter your username and password. If you’ve forgotten your password, click here to recover your login credentials and regain access to your account. If you need additional assistance, please contact our Customer Care Team and 866-258-3782 or complete our contact form and we’ll be happy to help. here.
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A welcome letter, which will include your online account’s username and temporary password, will be sent to you after your account has been enrolled and processed with your local utility. You can also set up your login credentials by clicking here and selecting “I’ve never logged in before”. If you have questions about your online account, please contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.
General
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A good place to start is by comparing the supplier’s rate to your utility’s price to compare, which is often listed on your utility bill. You should also consider whether the rate is fixed or variable, the contract length, included benefits and rewards, renewable energy options, and any fees or restrictions. The lowest rate isn’t always the best value. A plan that offers pricing stability, benefits, and trusted customer support may provide greater long-term value.
▶ Watch the video to learn more about the Price to Compare (PTC).
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Yes. A fixed-rate plan helps stabilize the supply rate you pay for energy, but your total bill can still change from month to month. Your bill may increase because of: higher energy usage, seasonal weather changes, utility delivery charges, taxes and governmental fees, and additional utility-approved charges.
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A fixed-rate plan gives you a set supply rate for the length of your agreement. That means your energy supply price remains the same during your contract term, even if market prices increase.
A variable-rate plan can change from month to month based on market conditions and other factors. Prices may go up or down over time. Customers who value predictable supply costs often prefer fixed-rate plans. Customers who want greater flexibility may consider variable-rate options.
Understanding how each plan works can help you choose the one that’s right for your situation.
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AEP Ohio customers who elect to switch to a different electricity provider are not eligible to participate in gridSMART® programs, which consist of SMART Cooling℠, SMART Cooling Plus℠, SMART Shift℠, SMART Shift Plus℠, SMART Choice℠ and eVIEW℠. These programs are not available to customers who are placed on Open Access Distribution tariffs which apply when a customer takes generation service from another provider.
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In most cases, switching to AEP Energy does not affect your eligibility for rebates offered by your local utility for energy-efficient appliances or equipment. Rebate programs are typically administered by the utility and remain available regardless of your energy supplier. If you have questions about a specific rebate or program, we recommend contacting your local utility directly to confirm eligibility requirements.
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An aggregation is a program that allows a community, such as a city, township, or county, to combine the electricity demand of participating residents or businesses into a single group. By purchasing energy as a larger collective, the community may be able to negotiate more competitive pricing and terms than individual customers could obtain on their own, helping deliver greater value for participants.
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Yes. AEP Energy offers a range of renewable energy solutions to help businesses support their sustainability objectives. From Renewable Energy Certificate (REC) based plans to Power Purchase Agreements (PPAs), we provide flexible options that make it easier to incorporate renewable energy into your energy strategy. To learn more about our renewable energy offerings, click here or contact one of our Sales Representatives at 866-258-3782.
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Renewable energy is generated from naturally replenishing resources such as wind and sunlight. By choosing a renewable energy plan, you can support the growth of cleaner energy sources while helping reduce your environmental impact.
Many customers choose renewable energy as a way to align their energy choices with their sustainability goals without making changes to their home or daily routine. Renewable energy plans offer an easy and convenient way to support a cleaner energy future while continuing to enjoy the reliable service provided by your local utility.
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If your business is moving to a new location, contact your local utility to schedule service disconnection at your current address and service activation at your new location. Once those arrangements are in place, reach out to your AEP Energy Sales Representative or call 866-258-3782 to let us know about your move.
While your current agreement cannot be transferred to a new address, you may be able to enroll your new location under a new agreement if it is within an AEP Energy service area. Our team can help you review available options and ensure a smooth transition of your energy service.
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If your business is planning to move before the end of its agreement term, please review your service agreement for details regarding any applicable cancellation provisions or early termination requirements.
Because business agreements are customized based on factors such as energy usage, contract structure, and market conditions, the terms associated with an early move or service cancellation may vary. We encourage you to contact your AEP Energy representative as soon as possible to discuss your situation and explore any available options.
Our team can help you understand the terms of your agreement and determine whether AEP Energy service may be available at your new location.
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Customer choice, also known as energy choice, allows you to select the company that supplies your electricity or natural gas instead of automatically receiving supply service from your local utility.
When you choose a supplier like AEP Energy, your local utility continues to deliver your electricity or natural gas, maintain the infrastructure, read your meter, and respond to outages and emergencies. The only change is who supplies your energy and the price plan you choose.
Energy choice gives you the flexibility to:
- Compare energy suppliers and plans
- Select pricing options that fit your budget
- Choose from features such as fixed-rate or renewable energy plans
- Change suppliers when eligible
▶ Watch our video to learn more about how to choose a Retail Energy Supplier.
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Customer choice gives many businesses the ability to choose their electricity or natural gas supplier instead of receiving supply service exclusively from their local utility. In states with energy choice, you can compare suppliers, explore different price options, and select a plan that fits your needs and budget. When you choose a supplier like AEP Energy, your local utility continues to deliver your energy, maintain the infrastructure, and respond to outages. The main difference is that you have more control over who supplies your energy and the type of plan you choose, including features such as fixed-rate pricing, renewable energy options, and contract terms that aling with your preferences.
Want a quick overview? Watch our short video to learn how utilities and suppliers work together to power your business and what energy choice means for you.
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No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.
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AEP Energy is a certified competitive retail electricity and natural gas supplier that helps residential and business customers choose energy plans that fith their needs. In areas where energy choice is available, customers can select AEP Energy as their supplier and choose from a variety of plan options including fixed-rate and renewable energy plans. AEP Energy is a subsidiary of American Electric Power (AEP), one of the nation’s largest electric utility companies. Today, AEP Energy serves hundreds of thousands of residential and business customers across multiple states, helping them manage their energy needs with competitive pricing, flexible plan options, and dedicated customer support.
Renewal
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If your business is planning to move before the end of its agreement term, please review your service agreement for details regarding any applicable cancellation provisions or early termination requirements.
Because business agreements are customized based on factors such as energy usage, contract structure, and market conditions, the terms associated with an early move or service cancellation may vary. We encourage you to contact your AEP Energy representative as soon as possible to discuss your situation and explore any available options.
Our team can help you understand the terms of your agreement and determine whether AEP Energy service may be available at your new location.
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Your business will receive a renewal notification prior to when your current agreement expires, outlining the renewal options available to you. This gives you time to evaluate your choices and select a plan that aligns with your organization’s energy goals, budget, and risk management strategy.
In addition, our Energy Advisors actively monitor energy market conditions and can help identify opportunities that may support your business’s procurement objectives. If you have questions about your renewal options or would like to discuss your energy strategy, our team is available to provide guidance and support throughout the renewal process.