Do I need to call my local utility company to cancel service?
No. AEP Energy contacts your utility company about your switch. But remember, your local utility still delivers your energy, handles maintenance, and sends you your bill.
Who do I call if there is an outage?
Your local utility company will still manage any maintenance issues or emergency situations.
What do I do if I have a billing question?
Your monthly statement is still sent and managed by your local utility company. Please call them with questions.
What if I want to cancel?
Most AEP Energy plans come with no fees for canceling before the end of your agreement. Be sure to review the terms and conditions of your contract, though, before making any decisions.