FAQs

Enrollment

• How do I know if I’m getting a good rate?

  A good place to start is by comparing the supplier’s rate to your utility’s price to compare, which is often listed on your utility bill. You should also consider whether the rate is fixed or variable, the contract length, included benefits and rewards, renewable energy options, and any fees or restrictions. The lowest rate isn’t always the best value. A plan that offers pricing stability, benefits, and trusted customer support may provide greater long-term value.

  ▶ Watch the video to learn more about the Price to Compare (PTC).

• Can I enroll with AEP Energy if I currently get my electricity from a municipality?

  In most cases, no. Municipal electric and natural gas systems, as well as many cooperatives, do not participate in energy choice programs. As a result, customers served by these providers are generally not eligible to choose an alternative electricity or natural gas supplier, such as AEP Energy. If you’re unsure whether your energy service is provided by a municipality, cooperative or investor-owned utility, check your current bill or contact our Customer Care Team at 866-258-3782.

• Can I enroll with AEP Energy if I currently get my electricity from a municipality?

  In most cases, no. Municipal electric and natural gas systems, as well as many cooperatives, do not participate in energy choice programs. As a result, customers served by these providers are generally not eligible to choose an alternative electricity or natural gas supplier, such as AEP Energy. If you’re unsure whether your energy service is provided by a municipality, cooperative or investor-owned utility, check your current bill or contact our Customer Care Team at 866-258-3782.

• Can I enroll with AEP Energy if I have an outstanding balance with my local utility?

  Eligibility requirements vary by utility and service area. In most cases, an outstanding balance with your local utility may prevent you from switching to a new energy supplier until the balance has been resolved. If you currently have a past-due balance, we recommend contacting your utility to discuss payment options and determine whether your account is eligible for enrollment. You can also contact our Customer Care Team at 866-258-3782, and we’ll be happy to help you understand any enrollment requirements that may apply to your account.

• Do I need to call my local utility to cancel service?

  No. When you enroll with AEP Energy, we’ll work directly with your local utility to coordinate the switch, so there’s no need to contact your utility to cancel service. You’ll continue to be a customer of your local utility, which will still: deliver electricity to your home or business, read your meter, maintain poles, wires, and other infrastructure, respond to outages and emergencies, provide your monthly bill in most service areas. The only change is that AEP Energy will become your energy supplier. Your utility will continue to provide the reliable deliver and support services you depend on every day.

• When will my service with AEP Energy begin?

  In most cases, your service will begin after the next available meter-read date after your local utility accepts your enrollment. This typically takes up to 45-75 days after we receive your enrollment form.

• Are there any switching fees?

  In some service areas, your local utility may charge a fee when you switch energy suppliers. If a switching fee applies, AEP Energy will cover that cost on your behalf. It’s important to note that switching fees are different from early termination fees. A switching fee is charged by the utility when you change suppliers, while an early termination fee is related to ending a contract before it’s scheduled end date.

• Will I have an early termination fee?

  For business customers, early termination fees may apply depending on the agreement and pricing structure selected. If you’re a business customer and are considering ending your agreement early, please review your contract or contact AEP Energy for assistance.

• Will I have to enter into a contract?

  Yes. When you enroll with AEP Energy, you’ll agree to the terms of your selected price plan. Your agreement outlines important details such as your plan type, price, contract length, renewal options, and any applicable cancellation provisions. We encourage you to review the terms and conditions carefully so you understand how your plan works and can choose the option that’s right for you.

• What price plans are available?

  AEP Energy offers a variety of plans designed to meet the unique needs of small businesses. Depending on your energy usage and business goals, options may include fixed-rate plans that provide price stability, as well as other solutions tailored to your operational requirements. Our Small Business Energy Advisors can help you evaluate plans, understand your options, and identify a solution that aligns with your budget and energy needs. To learn more, complete our request a quote form or call 877-648-1936 to speak with a Small Business Energy Advisor. We’ll help you find the plan that’s right for your business.

• What information is needed to enroll with AEP Energy?

  To enroll your business with AEP Energy, you’ll typically need recent utility bills for the location(s) you want to enroll. Providing 12-24 months of utility bill history helps us better understand your energy usage patterns and identify pricing options that may be a good fit for your business. Be prepared to provide: business name, service address(es), utility account number(s), contact information for the authorized decision-marker, and recent utility bills. Some utilities use unique account numbers, customer numbers, or other identifiers. If you’re unsure where to find your account information, our team can help guide you through the process. For businesses with multiple locations or meters, providing historical utility bills can help streamline the enrollment process and allow us to develop a more information energy strategy tailored to your organization’s needs.

• How do I enroll with AEP Energy?

  Enrolling your small business with AEP Energy is easy. Our Small Business Energy Advisors can help you explore plan options, answer questions, and find a solution that fits your business’s energy needs and budget. To get started, call 877-648-1936 or request a quote. We’ll review your energy usage, discuss available pricing options, and guide you through the enrollment process from start to finish.

• Do I have to install new equipment?

  No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.

Account Management

• Will my utility still handle outages?

  Absolutely. When you choose an energy supplier, your local utility continues to deliver your electricity or natural gas through it’s existing infrastructure. Your utility remains responsible for power restoration, outage response, meter reading, maintaining poles, wires, pipelines, and equipment, and emergency service. Switching suppliers oly changes who supplies your energy. It does not affect the reliability of your service.

  Easily find your local utility company contact information.

• What happens if I move before my agreement ends?

  If your business is planning to move before the end of its agreement term, please review your service agreement for details regarding any applicable cancellation provisions or early termination requirements.

  Because business agreements are customized based on factors such as energy usage, contract structure, and market conditions, the terms associated with an early move or service cancellation may vary. We encourage you to contact your AEP Energy representative as soon as possible to discuss your situation and explore any available options.

  Our team can help you understand the terms of your agreement and determine whether AEP Energy service may be available at your new location.

• How can I access my statement history for my AEP Energy account?

  To view your account activity and statement history, log in to your online account and navigate to Transaction History within the Statement Center. There, you can review past statements, payment activity and other account details in one convenient location.

• How can I see my energy usage?

  To view your historical energy usage, log in to your online account and navigate to Usage Statistics within the Statement Center. There, you can review your energy consumption history, analyze usage trends over time, and sort the data based on your preferences. For added convenience, you can download your usage information in PDF, CSV or Excel format, making it easy to track consumption, monitor trends or share data as needed.

• How do I change the email address to which my statement is sent?

  To change the email address where you receive your monthly statement, log into your online account and click “Statement Preferences”. Make your changes under “Delivery Information” and save your changes. Your monthly statement can be sent to multiple email addresses. To enter more than one email address, press the return key before adding each additional email address. Please note: if your old email address is also your username for logging in to your online account and you want to change it, you can do so by clicking “Modify Email & Login ID.”

• My email address has changed. How do I update it on my AEP Energy account?

  To change your email address, visit AEPenergy.com and log into your online account and then click “Modify Email & Login ID”. Click “Edit Email”, enter your preferred email address under “Main Account Email” and save your changes. This is the email that AEP Energy will use to send you information related to your account. Please note: changes made here do not affect your statement delivery preferences. If you would like your monthly statement sent to a different email address, please make changes under “Statement Preferences”.

• How do I change my username?

  To change your username, log into your online account and select “Modify Email & Login ID”. Enter your changes in the box under username and select “Save Changes”.

• How do I create a new username and password?

  Your email address serves as your username for your AEP Energy online account. If you’ve forgotten your password or are unsure which email address is associated with your account, click here to recover your login credentials and reset your password. click here.

• How do I login to my account?

  To access your online account, click My Account at the top of the AEP Energy website and enter your username and password. If you’ve forgotten your password, click here to recover your login credentials and regain access to your account. If you need additional assistance, please contact our Customer Care Team and 866-258-3782 or complete our contact form and we’ll be happy to help. here.

• How do I create an AEP Energy online account?

  A welcome letter, which will include your online account’s username and temporary password, will be sent to you after your account has been enrolled and processed with your local utility. You can also set up your login credentials by clicking here and selecting “I’ve never logged in before”. If you have questions about your online account, please contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.

Billing

• Can my bill increase even with a fixed-rate plan?

  Yes. A fixed-rate plan helps stabilize the supply rate you pay for energy, but your total bill can still change from month to month. Your bill may increase because of: higher energy usage, seasonal weather changes, utility delivery charges, taxes and governmental fees, and additional utility-approved charges.

  ▶ Learn more about your energy bill

• How do I estimate my savings amount?

  One way to estimate your potential savings is to compare AEP Energy’s price per kilowatt-hour (kWh) to the Price to Compare (PTC) listed on your utility bill. The PTC represents the supply rate charged by your utility for electricity generation service. To estimate your savings:

  1. Find the Price to Compare on your utility bill
  2. Subtract AEP Energy’s offered rate from the PTC
  3. Multiply the difference by your average monthly electricity usage (kWh)

  For example, if the difference between the two rates is $0.01 per kWh and your household uses 1,000 kWh per month, your estimated monthly savings would be approximately $10. Keep in mind that actual savings can vary based on your energy usage, changes in utility rates, taxes, and other charges that may appear on your bill. Reviewing your recent usage history can help provide a more accurate estimate.

  ▶ Watch our video to learn more about the PTC

• What is an e-statement?

  An e-statement is a digital version of your monthly bill that you can securely access through your online account. Instead of receiving a paper copy in the mail, your statement is stored online, making it easy to view, download, and manage your billing history whenever you need it. You can also choose to receive an email notification when a new e-statement is available. To update your preferences:

  1. Log in to your account
  2. Manage statement preferences
• How do I pay my bill?

  You’ll continue to pay your electric or natural gas bill through your local utility, just as you do today. In most service areas, your utility bill will include both your utility delivery charges and your AEP Energy supply charges, allowing you to make a single payment each month. If you have questions about payment options, billing schedules, or your utility bill, we recommend contacting your local utility.

• How will I be billed for the amounts I owe to AEP Energy?

  Your billing options are determined by your local utility and may vary by location. In many cases, you can choose to receive a single utility bill that includes AEP Energy supply charges as a separate line item, making it easy to see both delivery and supply costs in one place. Depending on your utility, you may also have the option to receive a separate bill directly from AEP Energy for your energy supply charges. Your AEP Energy Sales Representative will explain the billing options available to your account and help you understand how charges will appear on your bill so you can choose the option that best meets your business’s needs.

• When will I receive my first bill with AEP Energy charges?

  After your enrollment has been processed and service has begun, AEP Energy charges will typically appear on your utility bill within one to two billing cycles. The exact timing depends on your utility’s billing schedule and meter read dates. Because billing cycles vary by utility and service area, it may take a little time for a change to be reflected on your bill. If you have questions about your start date or billing, contact our Customer Care Team at 866-258-3782.

General

• How do I know if I’m getting a good rate?

  A good place to start is by comparing the supplier’s rate to your utility’s price to compare, which is often listed on your utility bill. You should also consider whether the rate is fixed or variable, the contract length, included benefits and rewards, renewable energy options, and any fees or restrictions. The lowest rate isn’t always the best value. A plan that offers pricing stability, benefits, and trusted customer support may provide greater long-term value.

  ▶ Watch the video to learn more about the Price to Compare (PTC).

• Will my utility still handle outages?

  Absolutely. When you choose an energy supplier, your local utility continues to deliver your electricity or natural gas through it’s existing infrastructure. Your utility remains responsible for power restoration, outage response, meter reading, maintaining poles, wires, pipelines, and equipment, and emergency service. Switching suppliers oly changes who supplies your energy. It does not affect the reliability of your service.

  Easily find your local utility company contact information.

• Can my bill increase even with a fixed-rate plan?

  Yes. A fixed-rate plan helps stabilize the supply rate you pay for energy, but your total bill can still change from month to month. Your bill may increase because of: higher energy usage, seasonal weather changes, utility delivery charges, taxes and governmental fees, and additional utility-approved charges.

  ▶ Learn more about your energy bill

• What’s the difference between fixed-rate and variable-rate plans?

  A fixed-rate plan gives you a set supply rate for the length of your agreement. That means your energy supply price remains the same during your contract term, even if market prices increase.

  A variable-rate plan can change from month to month based on market conditions and other factors. Prices may go up or down over time. Customers who value predictable supply costs often prefer fixed-rate plans. Customers who want greater flexibility may consider variable-rate options.

  Understanding how each plan works can help you choose the one that’s right for your situation.

• What’s the Difference Between an Energy Supplier and a Utility?

  Your local utility and energy supplier play different roles in delivering your electricity or natural gas service.

  Your utility owns and maintains the poles, wires, pipelines, and other infrastructure that delivers energy to your home or business. The utility is also responsible for responding to power outages and service emergencies.

  Your energy supplier purchases or generates the energy you use and provides the supply portion of your service. In states with energy choice, customers may have the option to select an energy supplier and choose from different plans, pricing options, and benefits.

  No matter which supplier you choose, your local utility will continue to deliver your energy, maintain the system, and respond to outages.

  Want a quick overview? Watch our short video to learn how utilities and suppliers work together to power your home and what energy choice means for you.

• Can I still participate in gridSMART programs if I switch to AEP Energy?

  AEP Ohio customers who elect to switch to a different electricity provider are not eligible to participate in gridSMART® programs, which consist of SMART Cooling℠, SMART Cooling Plus℠, SMART Shift℠, SMART Shift Plus℠, SMART Choice℠ and eVIEW℠. These programs are not available to customers who are placed on Open Access Distribution tariffs which apply when a customer takes generation service from another provider.

• Will I qualify for rebates for installing energy efficient appliances if I switch to AEP Energy?

  In most cases, switching to AEP Energy does not affect your eligibility for rebates offered by your local utility for energy-efficient appliances or equipment. Rebate programs are typically administered by the utility and remain available regardless of your energy supplier. If you have questions about a specific rebate or program, we recommend contacting your local utility directly to confirm eligibility requirements.

• Who do I contact if I am interested in partnering with AEP Energy for a governmental aggregation?

  If your community is interested in a governmental aggregation or if you have questions, please complete the request information form.

• What is an aggregation?

  An aggregation is a program that allows a community, such as a city, township, or county, to combine the electricity demand of participating residents or businesses into a single group. By purchasing energy as a larger collective, the community may be able to negotiate more competitive pricing and terms than individual customers could obtain on their own, helping deliver greater value for participants.

  ▶ Find out if you’re eligible

• Does AEP Energy offer a renewable energy plan?

  Yes. AEP Energy offers renewable energy options through its ECO-Advantage Plan, making it easy to support cleaner energy. With this plan, you can choose to match a portion of your household’s electricity usage with Green-e® Energy certified Renewable Energy Certificates (RECs), helping to increase demand for renewable energy sources.

• Why choose renewable energy?

  Renewable energy is generated from naturally replenishing resources such as wind and sunlight. By choosing a renewable energy plan, you can support the growth of cleaner energy sources while helping reduce your environmental impact.

  Many customers choose renewable energy as a way to align their energy choices with their sustainability goals without making changes to their home or daily routine. Renewable energy plans offer an easy and convenient way to support a cleaner energy future while continuing to enjoy the reliable service provided by your local utility.

• I’m moving. How do I transfer service?

  If your business is relocating, please contact your local utility to schedule the disconnection of service at your current location and the start of service at your new location. Once those arrangements have been made, contact our Account Management Team at 888-924-7111 to let us know about your move.

  While your current agreement may not automatically transfer to your new address, our team can review your options, discuss service availability, and help ensure a smooth transition for your business’s energy needs. If your new location is served by AEP Energy, we can guide you through the enrollment process and help coordinate service for your new facility.

• What happens if I move before my agreement ends?

  If your business is planning to move before the end of its agreement term, please review your service agreement for details regarding any applicable cancellation provisions or early termination requirements.

  Because business agreements are customized based on factors such as energy usage, contract structure, and market conditions, the terms associated with an early move or service cancellation may vary. We encourage you to contact your AEP Energy representative as soon as possible to discuss your situation and explore any available options.

  Our team can help you understand the terms of your agreement and determine whether AEP Energy service may be available at your new location.

• How does customer choice work?

  Customer choice, also known as energy choice, allows you to select the company that supplies your electricity or natural gas instead of automatically receiving supply service from your local utility.

  When you choose a supplier like AEP Energy, your local utility continues to deliver your electricity or natural gas, maintain the infrastructure, read your meter, and respond to outages and emergencies. The only change is who supplies your energy and the price plan you choose.

  Energy choice gives you the flexibility to:

  • Compare energy suppliers and plans
  • Select pricing options that fit your budget
  • Choose from features such as fixed-rate or renewable energy plans
  • Change suppliers when eligible

  ▶ Watch our video to learn more about how to choose a Retail Energy Supplier.

• What is customer choice?

  Customer choice gives many businesses the ability to choose their electricity or natural gas supplier instead of receiving supply service exclusively from their local utility. In states with energy choice, you can compare suppliers, explore different price options, and select a plan that fits your needs and budget. When you choose a supplier like AEP Energy, your local utility continues to deliver your energy, maintain the infrastructure, and respond to outages. The main difference is that you have more control over who supplies your energy and the type of plan you choose, including features such as fixed-rate pricing, renewable energy options, and contract terms that aling with your preferences.

  Want a quick overview? Watch our short video to learn how utilities and suppliers work together to power your business and what energy choice means for you.

• Do I have to install new equipment?

  No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.

• Who is AEP Energy?

  AEP Energy is a certified competitive retail electricity and natural gas supplier that helps residential and business customers choose energy plans that fith their needs. In areas where energy choice is available, customers can select AEP Energy as their supplier and choose from a variety of plan options including fixed-rate and renewable energy plans. AEP Energy is a subsidiary of American Electric Power (AEP), one of the nation’s largest electric utility companies. Today, AEP Energy serves hundreds of thousands of residential and business customers across multiple states, helping them manage their energy needs with competitive pricing, flexible plan options, and dedicated customer support.

  ▶ Learn More

Renewal

• What happens if I move before my agreement ends?

  If your business is planning to move before the end of its agreement term, please review your service agreement for details regarding any applicable cancellation provisions or early termination requirements.

  Because business agreements are customized based on factors such as energy usage, contract structure, and market conditions, the terms associated with an early move or service cancellation may vary. We encourage you to contact your AEP Energy representative as soon as possible to discuss your situation and explore any available options.

  Our team can help you understand the terms of your agreement and determine whether AEP Energy service may be available at your new location.

• How do I renew my agreement?

  Your business will receive a renewal notification 45 to 60 days prior to the expiration date of your agreement that explains your renewal options. In addition, our trusted Energy Advisors monitor market conditions and will notify customers to advantageous opportunities when considering renewal options.