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Ohio gas and Electric Supplier

Great energy rates, rewards & options.

Are your neighbors’ electricity rates and natural gas prices better than yours? It’s time to take control.

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or re-enroll at the same rate as new customers.

Ohio residents have energy choice for electricity and natural gas suppliers.

Ohio has a deregulated energy market. This means more options for where you get your energy, how much you pay for it and the options that come with it.

Why Choice Matters

Why AEP Energy for Gas & Electric

Two reasons to choose AEP Energy as your energy supplier in Ohio.

Residents of the Buckeye State can change their electric or natural gas supplier quickly and easily. And doing it is very rewarding. Use your power to save money and take advantage of green energy options.

See Rates In Your Area

  • Save money

    AEP Energy provides market-based electricity and natural gas rates that are often lower than your local electric and natural gas utility. You'll get peace of mind knowing that you are paying a stable price while getting the same service and bill you currently receive. Now, that's powerful.

  • Protect the planet with renewable energy plans

    It’s possible to positively impact Ohio and the world around you by choosing a renewable electricity plan. With an ECO-Advantage® option from AEP Energy, there’s no interruption of service, equipment installation or additional costs.

AEP Energy gives you a better energy experience.

With AEP Energy, you can save money, go green, avoid billing surprises, and much more.

See energy plans in your area:

Get a better price

Lower the rate you’re paying per unit of energy consumed to lower your energy bills.

Stop Paying Variable Rates

Get a fixed-rate plan that doesn’t ebb and flow with seasonal demands.

Reduce Carbon Footprint

Do your part to protect the environment by getting your energy from green sources.

Enjoy Peace of Mind

Stop worrying that you’re overpaying or getting duped by your energy supplier.

How IT Works

Supplier vs. Utility: Who Does What in Ohio

Your local utility and energy supplier play different roles in delivering your electricity or natural gas service.

Your energy supplier purchases or generates the energy you use and provides the supply portion of your service. In states with energy choice, customers may have the option to select an energy supplier and choose from different plans, pricing options, and benefits.

Your local utility owns and maintains the poles, wires, pipelines, and other infrastructure that delivers energy to your home or business. The utility is also responsible for responding to power outages and service emergencies.

Electricity and gas from AEP Energy. Service from your utility.

Switching takes just minutes, and we handle the rest. Get the price and plan that work for you.

See energy plans in your area:

Ohio Electric Providers

AEP Energy is a Competitive Retail Electric Service Provider that is available in most of Ohio, including Akron, Canton, Youngstown, Delaware County, Marysville & Union County, Columbus, Cincinnati, Dayton, Toledo, Cleveland, and Northeast Ohio.

Below are the local utility companies that provide the distribution and transmission of electric power in Ohio.

AES Ohio

AES Ohio helps serve more than 500,000 customers across West Central Ohio.

Duke Energy

Duke Energy provides electricity to 7.7 million customers in six states, including Ohio.

Ohio Edison

As part of the FirstEnergy Corporation, Ohio Edison helps serve more than one million customers in northeast and north-central Ohio.

Ohio Power (formerly AEP Ohio)

Ohio Power delivers electricity to more than five million customers in 11 states and owns the nation's largest electricity transmission system.

The Illuminating Company

Part of the FirstEnergy Corporation, the Illuminating Company helps serve more than 700,000 customers in northeast Ohio.

Toledo Edison

Toledo Edison is part of the FirstEnergy Corporation and helps serve more than 300,000 customers in northwest Ohio.

Natural Gas Suppliers in Ohio

AEP Energy is a Certified Retail Natural Gas Service Provider available in most of Ohio including Akron, Canton, Youngstown, Delaware County, Marysville & Union County, Cincinnati, Toledo, Cleveland, Northeast Ohio, and most of the places in between.

The following local utility companies provide the distribution and transmission of natural gas in Ohio.

Columbia Gas of Ohio

As the largest provider of natural gas service in the state, Columbia Gas of Ohio provides essential electric and natural gas service to nearly 4 million customers.

Duke Energy

Duke Energy offers natural gas distribution services to more than 1.6 million customers throughout Ohio, Kentucky, Tennessee and the Carolinas.

Enbridge Gas

Enbridge Gas operates in 16 states offering clean, safe and reliable energy to nearly 7 million customers.

National Fuel (formerly CenterPoint Energy)

National Fuel provides natural gas service to hundreds of thousands of customers across Ohio.

Hear from our customers

Join half a million people who have switched to AEP Energy.

94% Satisfaction Rating IconEnergy Certified Logo   BBB A+ Rating Logo

I have found AEP [Energy]’s natural gas and electric rates to be among the lowest. Low rates along with AEP’s long standing leadership in energy makes it easy for me to be a costumer of an established energy leader with a reliable reputation.

Daniel C. Brooklyn, OH

All of the information that I needed to make a decision was provided upfront with no back and forth. Saved us both time and unnecessary back and forth calls or emails.

Carroll County Coffee Company LLC Carrollton, OH

AEP Energy has competitive prices with no early termination fee. It was very easy to lock in a long-term, fixed rate. However, they also had smaller term fixed rates that were better than most other companies I researched. For this reason, I would recommend them.

Jewellee R. Massillon, OH

I chose AEP Energy because their rates were very competitive and the representative I spoke with was very informative and personable.

Lilly W. OH

It was an easy process to work with the AEP Energy rep. Polite, helpful, and well-informed on offered services. Gave good information and answered all of my questions.

Donald F. Dublin, OH

I live on a fixed income and closely watch my expenses. After considerable research, I found that AEP [Energy] was the best deal and value for my lifestyle.

Robert Akron, OH

Just switched to AEP Energy. Great rates. The sales consultant was very nice. Highly recommend AEP Energy.

Barbara M. Grove City, OH

Being retired, we need to keep our costs as low as possible. A couple years ago, I was searching on Ohio.gov energy for a supplier and found AEP Energy was an Ohio-based supplier that was offering the best price for electricity. But probably the best part is that they notify you when your contract is coming due by e-mail, and in the e-mail are the current offers from them. I then went back online to compare prices and found that they were again the best offer. So I went back to my e-mail and signed up again and again. I have been with them for 4 years. It is easy to sign up and I have never had any issues with service.

John K. Beavercreek, OH

I have been totally satisfied with AEP in all aspects. I recently had an issue and was very impressed with the customers service representative and her efficient and friendly service in making everything right.

Ken J. Perry, OH

AEP Energy has great customer service and the best prices for energy.

Arlene Akron, OH

Again this year, I have re-enrolled with AEP Energy because of their reasonable rates and terms. Enrollment is also quite easy to accomplish because of the efforts of knowledgeable, efficient and pleasant specialists.

Shirley T. Dayton, OH

AEP Energy offers great rates for longer terms without cancellation fees. When AEP [Energy] posted a rate lower than my already great rate, it was easy to work with their customer service representative to switch to the lower rate. Great service with no strings attached.

Kendra L. Willowick, OH

I chose AEP Energy from a combination of their reputation, rates and term length. I was surprised to have a live person answer the phone immediately. The enrollment process could not have been easier. The associate I spoke with was very friendly and wanted to make sure all my questions were answered. It felt like she was personally responsible for my satisfaction. I was very pleased about the entire process.

Mark P. Cleveland, OH

I decided to shop around and look for a more cost-effective electric supplier. I had heard of AEP [Energy] and good things about them. Signing up was very easy and quick. I was very satisfied with the whole process.

Bonnie S. Alliance, OH

AEP Energy offered a plan sourced from 100% wind-generated, renewable energy. Not only did it meet my aspirations, it was very cost-effective. The 18-month plan was very competitive with other renewable and conventional energy providers.

Ed N. Westlake, OH

The rates were unbeatable and the sales representative made the transition process very smooth. As a non-profit we owe it to our members to look for the best rate. We are looking forward to being a customer for a long time. Thanks!

Phil C. Houston, OH

I am a Church Treasurer so It’s my job to pay the bills. So, I look to find the best deal possible for our Utilities. Locking in a fixed rate seemed like a no brainer as this way the price didn’t jockey up and down. {AEP Energy’s] rate was quite good comparing it with other vendors. and, it was so easy to do this. My rep took care of all the details… no calling or emailing other companies, or back and forth paperwork.

St. Paul Lutheran Church Ironton, OH

Very satisfied with the entire process. The specialist was well-prepared and very professional. Have always had a positive experience dealing with AEP Energy.

Roger S. Columbus, OH

I have been an AEP Energy customer for electricity for two years. When my contract was expiring, I went to compare AEP Energy prices and terms to other suppliers. AEP Energy had the best prices with no cancellation fees. After researching, I ended up adding AEP Energy as my Natural Gas provider as well. The phone specialist was helpful and answered all of my questions.

Cathy P. Columbus, OH

We have been with AEP Energy for years now and have not considered leaving, their pricing is always great and if you want to leave for some reason there is no contract fee. One bill for all is also the reason I like it.

Robyn S. Dublin, OH

I called to cancel my existing contract with AEP [Energy] since the rates were lower. Rep offered a better deal. She was very pleasant, not pushy, just offered a couple options. It was a quick and easy process.

Joann M. OH

The application process was very easy. It walked me through everything I needed to do. The rate was half what I was paying and there is no cancellation fee.

Sarah W. Kenton, OH

My rep at AEP [Energy] was outstanding to work with. He helped us secure meaningful energy cost savings, and the process couldn’t have been easier. As a business owner in Beachwood, I highly recommend AEP [Energy] to anyone looking to reduce energy expenses.

CrossFit Distinction Beachwood, OH

I’m a brand new customer of AEP Energy in Columbus, I value their Ohio-based natural gas services and great prices. Supporting a local company that values customers and takes pride in what they do is great.

Laura C. West Jefferson, OH

AEP [Energy] will remind you when your contact is up. I had other companies not tell me and double my rate, and I was stuck with it for several months until I got transferred to new company. I’ve been with AEP for a few years now and have never had any problems.

Brian D. Cincinnati, OH

Washington Avenue Christian Church has benefited tremendously from choosing a fixed-rate electricity plan through AEP Energy—saving us thousands of dollars while advancing our commitment to care for the earth. For the past three years, we have been on a 100% renewable energy plan, and we just signed a new contract for the same product for four years at an unbeatable rate. Our account rep was superb in helping us.

Washington Avenue Christian Church Elyria, OH

The enrollment process was simple, easy and quick. When I called to clarify an issue that occurred the customer service person was very professional and polite.

Michael G. Toledo, OH

My account rep was so very helpful in resolving my issue. He was patient and kind. He was understanding of the situation I presented and went out of his way to assist me. Thank you!

Mary P. First Baptist Church of Willowick

I chose AEP Energy as my natural gas supplier because their price per CCF was one of the lowest available. Their Rewards Store, easy enrollment, and no termination fees were nice perks, too!

Dan S. Ashland, OH

In this day of rising costs, I was pleasantly surprised to find my AEP [Energy] Electric rates would be dropping on my new agreement. The Customer Service Rep who handled my re-enrollment was very clear in explaining the new rates and terms available and the process was handled in a very short time on the phone. All my documentation arrived in a timely manner as promised. Very happy with the service.

Hank D. OH

I was very happy to learn that AEP Energy has a 100% green energy option at a VERY competitive rate. In fact, my rate for the coming year was lower than the previous year. I know others who are looking for a green energy option and I am going to be sure they check out AEP Energy! Everyone should sign up for 100% green energy.

Peggy B. Camden, OH

My rep was knowledgeable, answered all my questions, and returned calls when promised.

Miami Valley Baptist Church Dayton, OH

I am a single mom, and I don’t make much money, so it was great to hear I can save on my energy bills! Plus, renewable energy means that my daughter can have a cleaner environment to grow in!!

Heather M. Grandview Heights, OH

We have used AEP [Energy] as our electric supplier and re-upped our contract with them. Prices and service are good.

Linda B. Canton, OH

As a repeat subscriber to AEP Energy’s renewable energy program, I have been very happy with every aspect of this service. The rates are fair, the website is easy to navigate and it was a simple process to switch to AEP Energy from our regular electricity provider. It is so important that our country expands its capacity for green energy sources, and I have been very pleased to be able to direct our household energy dollars toward support of wind power.

Kathy C. Cincinnati, OH

I chose AEP Energy as my natural gas supplier because they offer the best price per CCF with no early termination fees for the term I needed in comparison to other suppliers. The enrollment/application page was easy to read and understand. It was also very easy to apply. I look forward to my services with them.

Becki F. Jackson Center, OH

I review the PUCO lists of gas suppliers against a print out of last years list eliminated those whose prices increased significantly from last year. Then eliminated any with termination fees. Looked then for those with 24 month contracts. And then looked at price. AEP [ENERGY] ALL THE WAY!

Fred K. Oregon, OH

I chose AEP Energy for my new residency gas supplier after comparing the cost. They are fixed rate and 24 month locked rate. I’m very pleased to say they are the most reasonable price for gas distribution from local Columbia Gas company. The online sign up experience was very simple! The best part of being their customer again is customer service and support. So glad to reunite again!

Teresa M. Chillicothe, OH

We are a small, family-owned restaurant and appreciate being on a fixed energy agreement so that we have a predictable energy expense for the short to mid-term future.

For our restaurant, it allows us to plan accurately and avoid surprise costs from global events or demand spikes. This stability is crucial for us, and probably for other small businesses operating on tight margins.

The Ville Restaurant & Bar Steubenville, OH

AEP Energy’s contract prices have been competitive with non-renewable energy sources. I was thrilled to have this option here in Central Ohio.

Katherine H. Columbus, OH

I would highly recommend AEP Energy … they offer very competitive prices! The employees are friendly, respectful, courteous, and knowledgeable! I won’t be switching providers any time soon!!!

Patti B. Kettering, OH

The prices are great with no early penalty. The renewal process was simple and I love the fact I got prior notice that my contract was ending.

Mark B. Dayton, OH

I chose AEP Energy because they did not restrict me with contracts, and had the best price. I received a lovely letter reminding me of my renewal date, and the representative was friendly and very helpful, and renewal was so easy. Working with AEP Energy is so easy. And I get rewards. Call AEP Energy and sign up. You’ll love them also.

Zoe D. Miamisburg, OH

I chose AEP Energy because of their competitive rates and they also seem to want to keep you as a customer after your contract is up. They are also more personable than any other supplier that I had in the past.

-David P. Brook Park, OH

AEP [Energy] has continuous great rates and terms to choose to from. No billing issues and they send a end of term letter to re-enroll. I’ve been with AEP [Energy] for years for both electric and gas. Fabulous rates! You will be very satisfied.

Kathleen V. Jefferson, OH

I have received wonderful service from AEP Energy and have received very helpful and informative advice from their representatives. I feel that I am receiving a good product at a very fair price in addition to good customer service.

Linda North Canton, OH

Fair prices for electricity, no hassle service. It’s a win-win for us.

Arnold B. Canton, OH

AEP Energy is not only the best, but they also have competitive rates; far better than the other companies. I am never again switching from AEP Energy. They will have me for life.

Steve S. Athens, OH

I first heard of AEP Energy through friends. They are very eco friendly. I also like the fact that I would be doing something for the environment, so I listened to them and have been pleased. The people at AEP have always been kind to deal with, and seem very knowledgeable about the product and the pricing. I have recommended this company to several friends.

Kathleen S. Akron, OH

AEP [Energy]’s customer service is first- rate!! Re-enrollment process is quick and easy. Rep. is very knowledgeable, polite and professional. Thank you!!

David A. Maple Heights, OH

Overall the best company for natural gas service.

Hazel G. Cleveland, OH

AEP Energy was really easy to sign up with. They offer a longer term contract, which I find to be very convenient and there is no fee if you decide to switch providers. They offered the lowest price that I found and the reps are super nice and very knowledgeable.

Crystal S. Lancaster, OH

I renewed with AEP [Energy] because they provided me with a competitive price structure and contract that was longer than a year. The AEP representative I spoke with was friendly and knowledgeable, and she answered my questions and concerns. I also appreciate the no fee cancellation part of my contract. Thank you.

John N. Canton, OH

Great service, good rates and perks. I have been with AEP [Energy] for many years and have been very satisfied.

Jackie B. Olmsted Twp, OH

What a fantastic experience! Honestly, who really thinks of their electricity provider? Your enrollment specialist, Flo, made the process totally enjoyable. She is extremely friendly and offered good advice. She also responded to all my questions.

David W. Columbus, OH

We signed up for AEP Energy’s Renewable Energy Offer at a lower rate than what we had been paying for fossil fuel-generated energy. That’s what you call a win-win situation!

David M. Akron, OH

I had switched to AEP [Energy] a couple years ago and was very surprised at the fact that there is no early termination fee. With AEP, I can check the rates when I want and if the rate is better for my budget at that time, I can re-enroll and start a new contract. If it isn’t I can continue with my current contract. I also was surprised that I earned some rewards with AEP in their “reward store,” which I ended up cashing in for a Google Home Mini with a LED lightbulb.

Tony C. Cleveland, OH

This is my second or third time re-enrolling with AEP Energy. Why? They have good rates and variety in contract length, do not penalize for changing one’s plan or cancellation fee, and their customer service is excellent. What more could a consumer want?

Mary B. Kent, OH

Last week I renewed my contracts with AEP Energy for both electricity and gas for the third time. The rates for both services went DOWN since the last contracts and beat the rates provided by our political region’s contracts for the same services. My few interactions with AEP Energy personnel have all been positive. They are always focused on problem resolution. I highly recommend AEP Energy to anyone looking for a new provider.

Carole W. Westerville, OH

After a bad experience with another provider I contacted AEP Energy. Their rates are considerably lower than my local provider and their customer service is top notch. I have renewed my enrollment several times and will continue to use AEP Energy.

Michael J. Brookville, OH

Whenever I receive a better rate from another supplier, I contact AEP Energy and renegotiate my rate without incurring any penalty. AEP Energy is by far the best and the easiest to work with.

John W. Independence, OH

When my contract was up with another natural gas provider and they wouldn’t budge about their rates, I knew it was time to switch to AEP Energy. The customer service rep was pleasant, helpful, and educated on their natural gas services. Win-win for all!

Norm S. Piqua, OH

Looking for savings? AEP Energy offers the best rate in the market compared to other energy suppliers, and their customer service is excellent. It’s nice to see your monthly bill getting reduced drastically by just selecting the proper plan from AEP Energy, instead of getting billed at market price. If you are looking to reduce your electricity/gas bill, take a look at AEP Energy prices and go for it.

Saleem M. New Albany, OH

One of the best customer services experiences I have ever had, especially given that it was a Friday afternoon. My rep’s follow up was exceptional. He answered all questions and was very pleasant to work with, continuing to follow up until enrollment was completed.

Messerschmidt Construction Co. Cambridge, OH

I found myself researching a new electric supplier. Stability, reputation and cost was important to me. After comparing several choices in my area, I chose AEP Energy. The enrollment was effortless and I was offered the term I desired. Looking forward to saving some money on my electric bill.

Marilyn F. Centerville, OH

It made sense for us to choose AEP Energy as our natural gas supplier. Their low CCF rate and fixed rate options won me over.

Christy B. Englewood, OH

The person helping me was very knowledgeable and answered all my questions. She was very patient and helpful.

Theresa, H. Alliance, OH

AEP customer service is first- rate!! Re-enrollment process is quick and easy. Rep. is very knowledgeable, polite and professional. Thank you!

David A. OH

I realized I had to research Electric and Gas suppliers in order to get the best price so my budget didn’t get destroyed by fluctuating prices. I went online to Apples to Apples and found AEP Energy. They offered me a very competitive price for the time period I needed and no added fees. It was easy to sign up.

Trina D. Clyde, OH

I encourage Cleveland residents to enroll for AEP Energy’s natural gas services. Their hassle-free enrollment process is simple, and they’re upfront with pricing.

Robert J. Medina, OH

Re-enrolling with AEP Energy was very easy. The customer service rep was very pleasant, answered all my questions to my satisfaction and performed the actual enrollment quickly. I was pleased with the process.

Bill D. Lima, OH

Using AEP Energy has been a huge win for me. When my rep reached out, I felt a weight off my shoulders. I’ve had several issues where the rates change after a year of being locked into a fixed rate and I was unaware of the change, all of a sudden my bills are significantly more expensive. Having a dedicated rep, has been amazing. I trust him and he is very easy to communicate with. I no longer have to think of this bill because I know he will take care of placing me where I need to be.

CrossFit Saol Twinsburg, OH

The associate [I spoke with] was wonderful, it was like talking to my neighbor.

Nancy A. Eaton, OH

I chose AEP Energy as my electric supplier because the rate was good, there were no termination fees and they offered a choice to go green. Customer Service was very helpful answering questions and was very pleasant to converse with. The entire process was easy to complete. We re-enrolled with AEP Energy because we felt comfortable with them, and had no bad past experiences.

Cheryl B. North Canton, OH

I have been extremely happy with AEP Energy. The fixed price for an 18-month contract with a no-fee cancellation policy is awesome. I monitor the prices other providers have offered me and AEP Energy beats them every time. I highly recommend this company to anyone interested in excellent service and quality support.

Klaus S. Dayton, OH

Good price without fees and cancellation fees, very user-friendly and friendly nice easy experience with this company to enroll.

George Y. Alliance, OH

I really was excited to have an extended contract with a reasonable price and no cancellation fee…we are happy.

Pat B. Canal Fulton, OH

I chose AEP [Energy] because of their competitive rates and no cancellation fees. I enrolled by phone and had a very pleasant experience both times. Representatives were pleasant, personable, and very professional. Would highly recommend AEP.

Dorotha F. Cortland, OH

I had a second energy provider experience, only to find out that the “Deal” gift cards or rebates that were given only ended up costing me MORE in the long run. By staying with AEP Energy, I have better control of my long-term costs and I’m not being surprised by sudden price increases.

Michael T. Reynoldsburg, OH

AEP Energy is a reliable and easy choice to choose as a provider. The pricing terms of their contracts are simple to navigate and have continuously saved me money as a customer. It’s great to have a choice, and it’s even better to have flexibility on early termination. I would strongly recommend this company to all Ohio Energy consumers.

Daniel B. Dayton, OH

I was very happy with the process and the consultant that worked with me was instrumental in making me feel that I have made an informed and beneficial decision.

MaryAnn F. Steubenville, OH

Great price for electric rates and reliable services, always.

Clarence P. Cleveland, OH

I renewed with AEP Energy because of the low electric rate they offered!

Mark F. Akron, OH

I chose AEP Energy several years ago because they offered a 100% Green Energy wind generated electrical package. I refuse to buy coal, natural gas or nuclear generated electricity because of the huge environmental impacts. Imagine my surprise when I also saved money. Green energy and more money in my pocket. What a wonderful deal.

Julie R. Worthington, OH

Just the ease of talking with a representative and not a computer was very satisfying, very polite representative without any pressure, very knowledgeable and helpful with all questions.

Mark L. Defiance, OH

In today’s world of higher prices everywhere, it’s nice to see a company like AEP [Energy] trying to keep cost down for their customers. I just re-enrolled with AEP [Energy] because I was completely satisfied with my past enrollment with them. Thanks AEP for the great service.

Elizabeth Y. Georgetown, OH

We chose AEP Energy because of the rate, no termination fees and the rewards. We had been with two other companies that were not truthful about the rate and service. We returned to AEP because they were trustworthy and factual about their plan. We signed up online, which was very easy.

Beckett C. OH

I have been with AEP [Energy] off and on for several years now. I shop electricity and gas rates with no additional monthly fees and early termination fees all year long. AEP never has any of these additional fees and continues to have one of the lowest rates for a longer-term contract. I am always looking to lock in the price for at least 6 months to 1 year. I will continue to use AEP as long as their rates are one of the lowest.

Frank B. Campbell, OH

The rep with AEP [Energy] called within minutes of my online request. He was pleasant, knowledgeable, and got me the rates and new contract within days.

Jo N. Defiance, OH

I have just come back to AEP Energy for both my gas and electric services, simply because of their excellent service in the past! AEP Energy offered a great usage rate, guarantee for a 3 year period. Enrollment was a very easy process. Thanks to the smooth and efficient sign up process by a very professional AEP Energy sales representative who took care of everything for me!

Mary B. Fostoria, OH

AEP Energy has been great! They send you a reminder when your current rate is about to expire and renewing at a new low rate on their website was extremely easy. There is a nice rewards program also and they send fun, informative emails out every so often. I am very pleased with my AEP Energy experience!

Katrina G. Jefferson, OH

I have been with AEP Energy for a few years. I chose AEP Energy because they normally have the lowest gas and electric rates in my area and they are very easy to work with. Additionally, there are no termination fees in the event you decide to transfer to another provider. I would recommend AEP Energy as your provider.

Beverly H. Beavercreek, OH

We have been very satisfied with the service.

John T. Canton, OH

I signed up for AEP Energy on the Energy Ohio website. The enrollment process was very easy. I received a confirmation card in the mail a few days ago and called to confirm the terms of my contract. With the push of one button I was speaking to an actual live person! She answered all my questions promptly and courteously in a matter of minutes.

William M. Akron, OH

Good pricing and contract lengths to choose from with no early cancellation fees. Very easy to sign up for.

Beth F. Akron, OH

My rep was an excellent representative. He put in the effort to ensure we got a good rate. He explained how everything worked, especially the possible rate fluctuation while having a contract. 5 stars!! Thank you!

J. Lombardo Electric Berea, OH

I am the treasurer at our church, Emmanuel Lutheran Church. One of my goals is making sure that our church gets the best value and service is all areas. This allows us to focus on our greater mission. AEP Energy has provided great customer service and help guide us to a plan that works best. We intend to stay with AEP Energy for years to come.

Karen A. Emmanuel Lutheran Church

FAQs

Answering your questions

Enrollment

  • In most cases, no. Municipal electric and natural gas systems, as well as many cooperatives, do not participate in energy choice programs. As a result, customers served by these providers are generally not eligible to choose an alternative electricity or natural gas supplier, such as AEP Energy. If you’re unsure whether your energy service is provided by a municipality, cooperative or investor-owned utility, check your current bill or contact our Customer Care Team at 866-258-3782.

  • Eligibility for energy assistance programs can vary by state and utility. If you participate in an assistance program, we recommend checking with your local utility to understand any enrollment requirements or restrictions that may apply. In Ohio, customers currently enrolled in PIPP or PIPP Plus are not eligible to enroll with an alternative energy supplier, including AEP Energy. If your participation in one of these programs changes in the future, you may become eligible to explore your energy supply options at that time. If you have questions about your eligibility, our team is happy to help you understand your options.

  • Eligibility requirements vary by utility and service area. In most cases, an outstanding balance with your local utility may prevent you from switching to a new energy supplier until the balance has been resolved. If you currently have a past-due balance, we recommend contacting your utility to discuss payment options and determine whether your account is eligible for enrollment. You can also contact our Customer Care Team at 866-258-3782, and we’ll be happy to help you understand any enrollment requirements that may apply to your account.

  • No. When you enroll with AEP Energy, we’ll work directly with your local utility to coordinate the switch, so there’s no need to contact your utility to cancel service. You’ll continue to be a customer of your local utility, which will still: deliver electricity to your home or business, read your meter, maintain poles, wires, and other infrastructure, respond to outages and emergencies, provide your monthly bill in most service areas. The only change is that AEP Energy will become your energy supplier. Your utility will continue to provide the reliable deliver and support services you depend on every day.

  • In most cases, your service will begin after the next available meter-read date after your local utility accepts your enrollment. This typically takes up to 45-75 days after we receive your enrollment form.

  • In some service areas, your local utility may charge a fee when you switch energy suppliers. If a switching fee applies, AEP Energy will cover that cost on your behalf. It’s important to note that switching fees are different from early termination fees. A switching fee is charged by the utility when you change suppliers, while an early termination fee is related to ending a contract before it’s scheduled end date.

  • Yes. When you enroll with AEP Energy, you’ll agree to the terms of your selected price plan. Your agreement outlines important details such as your plan type, price, contract length, renewal options, and any applicable cancellation provisions. We encourage you to review the terms and conditions carefully so you understand how your plan works and can choose the option that’s right for you.

  • AEP Energy offers a variety of electricity plans designed to fit different needs, budgets, and preferences. Depending on where you live, available options may included fixed-rate plans, renewable energy plans, and other products that can help provide price stability and added value. To view the plans currently available in your area and compare your options, click here. You’ll be able to explore plan details, pricing, contract terms, and any available benefits to find the option that’s right for you.

  • To enroll your business with AEP Energy, you’ll typically need recent utility bills for the location(s) you want to enroll. Providing 12-24 months of utility bill history helps us better understand your energy usage patterns and identify pricing options that may be a good fit for your business. Be prepared to provide: business name, service address(es), utility account number(s), contact information for the authorized decision-marker, and recent utility bills. Some utilities use unique account numbers, customer numbers, or other identifiers. If you’re unsure where to find your account information, our team can help guide you through the process. For businesses with multiple locations or meters, providing historical utility bills can help streamline the enrollment process and allow us to develop a more information energy strategy tailored to your organization’s needs.

  • Getting started with AEP Energy is easy. Simply browse available plans for your area and enroll online in just a few steps, or call us toll-free at 855-330-7192 and one of our representatives will be happy to assist you. Before enrolling, it’s helpful to have a recent utility bill available so you can provide your account information and service address. Once your enrollment is submitted, your local utility will review and process the request, and we’ll keep you informed every step of the way.

  • No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.

  • To enroll with AEP Energy, it’s helpful to have a recent utility bill available. You’ll need information such as your utility account number, service address and the name associated with the account.

  • After you enroll, your local utility must process your enrollment request before your service can begin. Depending on your utility’s schedule and enrollment requirements, service may start in as little as a few days. In may cases, the switch takes effect on your next available meter read date. Your local utility will send a confirmation notice with your specific start date, so you’ll know exactly when AEP Energy will begin supplying your electricity or natural gas. Until then, there will be no interruption to your service.

  • For most residential customers, AEP Energy plans typically do not include an early termination fee if you cancel before the end of your agreement. However, terms can vary by plan, so we recommend reviewing your Terms and Conditions for details specific to your enrollment. For business customers, early termination fees may apply depending on the agreement and pricing structure selected. If you’re a business customer and are considering ending your agreement early, please review your contract or contact AEP Energy for assistance.

General

  • Renewable energy is generated from naturally replenishing resources such as wind and sunlight. By choosing a renewable energy plan, you can support the growth of cleaner energy sources while helping reduce your environmental impact.

    Many customers choose renewable energy as a way to align their energy choices with their sustainability goals without making changes to their home or daily routine. Renewable energy plans offer an easy and convenient way to support a cleaner energy future while continuing to enjoy the reliable service provided by your local utility.

  • If you’re moving to a new home or apartment, contact your local utility to schedule service at your new address and arrange for service to be disconnected at your current location. Once you’ve made those arrangements, please contact AEP Energy at 866-258-3782 or complete our contact form to let us know about your move.

    While your current AEP Energy agreement cannot be transferred to a new address, you may be able to enroll your new home under a new agreement if it’s located in an area served by AEP Energy. Our team can help you review available options and determine whether service is available at your new location.

  • If you’re planning to move before your agreement expires, please review your Terms and Conditions for details about any cancellation provisions that may apply to your specific plan.

    Many residential plans do not include an early termination fee, but terms can vary. We recommend contacting AEP Energy as soon as you know your moving date so we can discuss your options and help ensure a smooth transition.

    If your new address is located in an area served by AEP Energy, you may be eligible to enroll your new location under a new agreement. Our team will be happy to help you explore available options.

  • Customer choice gives many households the ability to choose their electricity or natural gas supplier instead of receiving supply service exclusively from their local utility. In states with energy choice, you can compare suppliers, explore different price options, and select a plan that fits your needs and budget. When you choose a supplier like AEP Energy, your local utility continues to deliver your energy, maintain the infrastructure, and respond to outages. The main difference is that you have more control over who supplies your energy and the type of plan you choose, including features such as fixed-rate pricing, renewable energy options, and contract terms that aling with your preferences.

    Want a quick overview? Watch our short video to learn how utilities and suppliers work together to power your home and what energy choice means for you.

  • No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.

  • For most residential customers, AEP Energy plans typically do not include an early termination fee if you cancel before the end of your agreement. However, terms can vary by plan, so we recommend reviewing your Terms and Conditions for details specific to your enrollment. For business customers, early termination fees may apply depending on the agreement and pricing structure selected. If you’re a business customer and are considering ending your agreement early, please review your contract or contact AEP Energy for assistance.

Renewal

  • If you’re planning to move before your agreement expires, please review your Terms and Conditions for details about any cancellation provisions that may apply to your specific plan.

    Many residential plans do not include an early termination fee, but terms can vary. We recommend contacting AEP Energy as soon as you know your moving date so we can discuss your options and help ensure a smooth transition.

    If your new address is located in an area served by AEP Energy, you may be eligible to enroll your new location under a new agreement. Our team will be happy to help you explore available options.

  • We’ll notify you approximately 45 to 60 days before your current agreement ends and provide information about your available renewal options. This gives you time to review your choices, compare plans, and select the option that fits your energy needs and budget. If you have questions about your renewal options or would like assistance choosing a new plan, please contact one of our Enrollment Specialists at 866-258-3782.