We’re here for you
Convenient payment options for your business!
We understand your time is valuable, which is why we offer a variety of payment options designed to fit your busy schedule. Whether you prefer to pay online, set up auto pay, or stick with traditional methods, we’ve got you covered with flexible solutions that make managing your bill a breeze! Commercial customers not enrolled in dual billing or supplier consolidated billing should make payments at your local utility company.
Need to make a quick payment?
Login to your online account and click "Make a Payment" for a hassle-free one-time payment option!
Set it and forget it!
With Auto Pay, your bills are automatically paid on the due date. Simply log into your online account, visit the Billing Center, and click on "Billing Preferences" to enroll!
Prefer the traditional route?
You can still pay by check through the mail. Just send your payment to:
AEP Energy Inc.
PO Box 8352
Carol Stream, IL 60197-8352
Want to make a payment over the phone?
Call us Monday through Friday, 8am – 7pm, and Saturday, 9am – 1pm EST at 866-258-3782. Our team will assist you in processing your payment quickly and easily!
Simplify with Paperless Billing!
Enroll in paperless billing today and enjoy the convenience of receiving your invoices directly to your email. Not only will you experience hassle-free management of your energy bills, but you’ll also minimize paper waste.
FAQs
Find answers to other billing-related questions.
Billing
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Yes. A fixed-rate plan helps stabilize the supply rate you pay for energy, but your total bill can still change from month to month. Your bill may increase because of: higher energy usage, seasonal weather changes, utility delivery charges, taxes and governmental fees, and additional utility-approved charges.
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One way to estimate your potential savings is to compare AEP Energy’s price per kilowatt-hour (kWh) to the Price to Compare (PTC) listed on your utility bill. The PTC represents the supply rate charged by your utility for electricity generation service. To estimate your savings:
- Find the Price to Compare on your utility bill
- Subtract AEP Energy’s offered rate from the PTC
- Multiply the difference by your average monthly electricity usage (kWh)
For example, if the difference between the two rates is $0.01 per kWh and your household uses 1,000 kWh per month, your estimated monthly savings would be approximately $10. Keep in mind that actual savings can vary based on your energy usage, changes in utility rates, taxes, and other charges that may appear on your bill. Reviewing your recent usage history can help provide a more accurate estimate.
▶ Watch our video to learn more about the PTC
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An e-statement is a digital version of your monthly bill that you can securely access through your online account. Instead of receiving a paper copy in the mail, your statement is stored online, making it easy to view, download, and manage your billing history whenever you need it. You can also choose to receive an email notification when a new e-statement is available. To update your preferences:
- Log in to your account
- Manage statement preferences
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Yes. You can make a one-time payment anytime through your online account. To get started:
- Log in to your account
- Select Make a Payment
- Choose Total Amount Due or enter a custom payment amount
- Follow the prompts to complete your payment.
Please note that credit card payments are not currently accepted.
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Yes. Paperless billing is a convenient way to receive your monthly bill electronically instead of through the mail. By enrolling, you’ll receive an email notification when your bill is ready to view, helping you stay organized while reducing paper waste. To enroll in paperless billing:
- Log in to your account
- Navigate to the Billing Center
- Select Statement Preferences
- Choose Paperless Billing and save your changes
Once enrolled, future invoices will be delivered electronically to the email address associated with your account.
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Yes. You can enroll in Auto Pay through your online account to help ensure your monthly payments are made on time. With Auto Pay, payments are automatically deducted from your bank account each month. While you’re logged in, you can also go paperless by updating your statement preferences to receive invoices by email.
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AEP Energy offers several convenient ways to manage and pay your bill. You can choose the option that works best for your business.
- Paperless Billing – Receive your invoices by email by logging into your online account and updating your billing preferences.
- Auto Pay – Set up automatic monthly payments from your bank account through your online account.
- Pay by Mail – Send your payment to: AEP Energy, Inc., P.O. Box 8352, Carol Stream, IL 60197-8352.
- Pay by Phone – Contact our Customer Care Team at 866-258-3782 to make a payment or discuss available payment options.
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Your billing options are determined by your local utility and may vary by location. In many cases, you can choose to receive a single utility bill that includes AEP Energy supply charges as a separate line item, making it easy to see both delivery and supply costs in one place. Depending on your utility, you may also have the option to receive a separate bill directly from AEP Energy for your energy supply charges. Your AEP Energy Sales Representative will explain the billing options available to your account and help you understand how charges will appear on your bill so you can choose the option that best meets your business’s needs.
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After your enrollment has been processed and service has begun, AEP Energy charges will typically appear on your utility bill within one to two billing cycles. The exact timing depends on your utility’s billing schedule and meter read dates. Because billing cycles vary by utility and service area, it may take a little time for a change to be reflected on your bill. If you have questions about your start date or billing, contact our Customer Care Team at 866-258-3782.