Who is AEP Energy? The answer is, a certified retail energy supplier who, as a wholly-owned subsidiary of American Electric Power (AEP), one of the United States’ largest electric energy companies, is backed by more than 100 years of energy experience.
Who does AEP Energy serve? Operating in 27 service territories across Delaware, Illinois, New Jersey, Ohio, Pennsylvania, Maryland and Washington D.C., AEP Energy supplies electricity and natural gas by buying bulk energy from the source and selling it directly to homeowners, small businesses and commercial & industrial customers at a competitive rate.
What makes us different? We’re more than just your trusted energy supplier. AEP Energy is a company made up of employees from the neighborhoods we service, each of whom understand and strive to make possible the mission, vision and culture. These lofty ideals start with the CEO of AEP and flow all the way down to the newest member of our extensive family. We believe in doing the right thing, every time, for our customers, each other and the future. And that transparency and a great customer experience are imperative in order to do good business and gain trust.
How do we plan to achieve our goals? We will connect with our customers, deliver value, be easy to work with and work to strengthen our communities. Pursue Zero Harm, be accountable, assume positive intent and embrace diversity. And we will stay curious and innovative, protect our environment, grow our business and be adaptable.
We are proud to be able to say we have earned an A+ rating from the Better Business Bureau based on customer feedback, agency insights and public data and that our Customer Care representatives received a 96% satisfaction rating from our customers. Transparency is as important to us as it is our customers, so we don’t have any hidden fees tucked away in the fine print, including penalties for early termination. And we are Green-e® Energy Certified, which means our renewable ECO-Advantage® plans match 100% of your usage with Renewable Energy Certificates (RECs), which can help reduce conventional electricity generation. So, you get great options while doing good for the planet.
Customer loyalty matters to us, so we don’t offer rates or specials for new customers that our current enrollees can’t receive. We also offer Reward Dollars with most of our residential price plans that can be redeemed in AEP Energy Reward Store, our one-stop online shop filled with a variety of energy-efficient and connected home products, because you should be rewarded for continuing to be part of our family.
AEP Energy. We’re more than just a certified retail energy supplier. We’re the neighbor you can trust.
AEP Energy does not guarantee the accuracy, timeliness, suitability, completeness, freedom from error, or value of any information herein. The information presented is provided “as is”, “as available”, and for informational purposes only, speaks only to events or circumstances on or before the date it is presented, and should not be construed as advice, a recommendation, or a guarantee of future results. AEP Energy disclaims any and all liabilities and warranties related hereto, including any obligation to update or correct the information herein. Summaries and website links included herein (collectively, “Links”) are not under AEP Energy’s control and are provided for reference only and not for commercial purposes. AEP Energy does not endorse or approve of the Links or related information and does not provide any warranty of any kind or nature related thereto.
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