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I’m moving. How do I transfer service?

December 02, 2016

1. If moving to a location within the same service area: You may be able to keep AEP Energy as your existing supplier when you move to a new address within the same service area with a program called Seamless Move. You should call your electric distribution company to provide a disconnect date for the old account and a connect date for the new account within the same phone call. If you are eligible for the Seamless Move program, you will be able to keep AEP Energy at your new location without interruption. For more information about the Seamless Move program, please contact your electric distribution company.

2. If moving to a location in a new service area served by AEP Energy within Pennsylvania: You may be able arrange for AEP Energy as your supplier on the connect date for your new location with a program called Instant Connect. You should call your electric distribution company to set-up service at the new location and then contact one of our Customer Care Representatives toll free at 1-866-258-3782 to let us know your plans. Although you can’t transfer your agreement to the new location, you can sign up your new location under a new agreement. We’ll take care of the details to coordinate supply service beginning day one.

3. If moving to a location in a service area outside of Pennsylvania: If you are moving to a new home or apartment outside of your current service area, you should call your electric distribution company to place a disconnect order and arrange for service at the new location. Then contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the form here to let us know your plans. Although you can’t transfer your agreement to the new location, you can sign up your new location under a new agreement if it is within a service area that we serve.

Click here to see what markets we serve.

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