We understand that there’s a lot of information on your energy bill. As your trusted energy supplier, we want to make sure you understand key terms found on your energy bill, as well as the charges you’re paying each month.
Terms to Know
Below are a few key terms that might appear on your bill:
Transmission – a charge for delivering electricity over network lines and equipment from the supply source to the customer’s point of delivery.
Distribution – utility charge to transfer the energy from transmission to your home and business.
Supply (generation) – the charge, normally per kWh or Mcf, for energy used during the bill period.
Charges Included on Your Bill
If you use an energy supplier, like AEP Energy, the utility and supplier are responsible for different portions of your bill. You may not always see the items listed above on your bill, but they are components that determine your overall bill cost.
While it varies by utility, most utilities charge distribution, utility tariffs (like energy efficiency rebate programs, energy grid modernization fees, etc.) and a customer charge (a fee for keeping an energy meter on your residence).
It’s important to know that if you’re with a supplier, you will continue to receive only one bill and it will come from the utility. The supplier fees that will show up as a line item on your statement will consist of “generation” and “transmission”, (except for Ohio where transmission is charged by the utility), and as an AEP Energy customer, you’ll always see our logo on your bill beside these fees.
We’re Here to Help
At AEP Energy, we want you to feel confident about your energy supply and informed about the payments you make each month. If you are a current customer and have questions about your bill, you can call our Customer Care Representatives toll free at 1-866-258-3782. AEP Energy offers many fixed price offers with flexible terms to meet your home’s need. If you are not a current customer and would like to explore what we can offer, click here.
AEP Energy does not guarantee the accuracy, timeliness, suitability, completeness, freedom from error, or value of any information herein. The information presented is provided “as is”, “as available”, and for informational purposes only, speaks only to events or circumstances on or before the date it is presented, and should not be construed as advice, a recommendation, or a guarantee of future results. AEP Energy disclaims any and all liabilities and warranties related hereto, including any obligation to update or correct the information herein. Summaries and website links included herein (collectively, “Links”) are not under AEP Energy’s control and are provided for reference only and not for commercial purposes. AEP Energy does not endorse or approve of the Links or related information and does not provide any warranty of any kind or nature related thereto.
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