We understand that there’s a lot of information on your energy bill. As your trusted energy supplier, we want to make sure you understand key terms found on your energy bill, as well as the charges you’re paying each month.
Terms to Know
Below are a few key terms that might appear on your bill:
Transmission – a charge for delivering electricity over network lines and equipment from the supply source to the customer’s point of delivery.
Distribution – utility charge to transfer the energy from transmission to your home and business.
Supply (generation) – the charge, normally per kWh or Mcf, for energy used during the bill period.
Charges Included on Your Bill
If you use an energy supplier, like AEP Energy, the utility and supplier are responsible for different portions of your bill. You may not always see the items listed above on your bill, but they are components that determine your overall bill cost.
While it varies by utility, most utilities charge distribution, utility tariffs (like energy efficiency rebate programs, energy grid modernization fees, etc.) and a customer charge (a fee for keeping an energy meter on your residence).
It’s important to know that if you’re with a supplier, you will continue to receive only one bill and it will come from the utility. The supplier fees that will show up as a line item on your statement will consist of “generation” and “transmission”, (except for Ohio where transmission is charged by the utility), and as an AEP Energy customer, you’ll always see our logo on your bill beside these fees.
We’re Here to Help
At AEP Energy, we want you to feel confident about your energy supply and informed about the payments you make each month. If you are a current customer and have questions about your bill, you can call our Customer Care Representatives toll free at 1-866-258-3782. AEP Energy offers many fixed price offers with flexible terms to meet your home’s need. If you are not a current customer and would like to explore what we can offer, click here.
AEP Energy does not guarantee the accuracy, timeliness, suitability, completeness, freedom from error, or value of any information herein. The information presented is provided “as is”, “as available”, and for informational purposes only, speaks only to events or circumstances on or before the date it is presented, and should not be construed as advice, a recommendation, or a guarantee of future results. AEP Energy disclaims any and all liabilities and warranties related hereto, including any obligation to update or correct the information herein. Summaries and website links included herein (collectively, “Links”) are not under AEP Energy’s control and are provided for reference only and not for commercial purposes. AEP Energy does not endorse or approve of the Links or related information and does not provide any warranty of any kind or nature related thereto.
As we near the end of the year, holiday decorations begin to go up, and the focus is now on holiday celebrations and making new year’s resolutions. While you may be rushing around getting the last-minute details together, take a minute to inspect your holiday decorations. By reviewing these tips and tricks you may find …
Holiday season has officially begun which means lots of food, cooking, decorating, family gatherings, shopping and more. While the holidays are fun filled, they can be a little energy – draining. It is important to conserve your energy during the holidays. Whether you are the one hosting or visiting loved ones, here are some helpful …
We found several utilities in your area! Please select yours below:
Choose your local utilities below!
We found several utilities in your area! Please select yours below:
AEP Energy Reward Store is filled with a variety of energy-saving products for your home. It is a simple and convenient way for you to shop for items to make your home more energy efficient while saving you time and money.
Collect Reward Dollars each month ($5/electric, $3/natural gas) for simply being an AEP Energy Customer.
Shop AEP Energy Reward Store for energy-efficient products like smart thermostats, LED lighting, and more.
Redeem your accumulated Reward Dollars and enjoy smart solutions for your home.
We're Sorry
Brandi Nye, Managing Director of Business Solutions
Brandi is an expert in her field with professional experience in the sustainability industry. Not only does Brandi have solid base knowledge, but she continues to grow her acumen through various learning and development experiences. Brandi is a creative and thoughtful utility professional with expertise in regulatory and utility operations.