On February 10, 2016, the Maryland Public Service Commission (PSC) approved final retail market consumer protection rules (Docket RM54) for competitive electric and gas suppliers. These rules are expected to be published on March 4, 2016 and will become effective ten days later.
The new rules implemented include operational changes, as well as many additional consumer protections for residential and small commercial customers. For example, under the new rules a utility will implement “accelerated switching,” a more efficient process that allows a customer to switch supply service within three days. On the consumer protection side, the new rules include many safeguards including:
New standards applicable to agent on-boarding, including agent background checks, training, and identification;
Strict door-to-door sales, and notifications requirements;
Requires a Contract Summary to accompany the Agreement;
Strengthens the definition of consent and clarifies who may legally execute an energy supply contract; and
Requires notice to customers of a change in rate under certain circumstances.
At the hearing when the rules were adopted, Baltimore Gas & Electric and Pepco noted that that will likely seek extensions in order to comply with the new rules.
Did you know that June 21st is National Energy Shopping Day? That’s right! The Retail Energy Supply Association (RESA), the nation’s leading trade association representing competitive retail energy suppliers, found in their Survey of Americans that 74% of consumers prefer to select their own energy supplier. Although not every state is deregulated, thirteen states give their residents …
AEP Energy is committed to supporting renewable energy and making it easy for our customers to go green. We’re proud that an increasing number of customers are enrolling in renewable energy plans. Stats by the numbers In 2015, 2% of customers enrolled in a renewable energy plan as compared to 20% of customers today. In …
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Brandi Nye, Managing Director of Business Solutions
Brandi is an expert in her field with professional experience in the sustainability industry. Not only does Brandi have solid base knowledge, but she continues to grow her acumen through various learning and development experiences. Brandi is a creative and thoughtful utility professional with expertise in regulatory and utility operations.