Twice a year, all AEP Energy small business team members come together at our headquarters in Columbus, Ohio to learn about new things that are happening in the energy industry, within AEP Energy and to participate in a few team-building activities.
In August, a variety of topics designed to help the team better serve AEP Energy customers were discussed, including:
An analysis of the energy market – past, present and future – Chief Solutions Officer of AEP Energy, Scott Slisher, spoke to the group about historical and current trends in the energy industry and what that might mean for customers.
AEP Energy’s customer experience program – our team of data scientists distribute surveys to our small business customers to gauge their satisfaction with our enrollment process and their overall satisfaction with being an AEP Energy customer. The small business team reviewed the data to learn how we can improve for our customers.
Insight into different departments within the company – members from our customer care team, contract management and pricing gave us a deeper look into their operations and how what they do affects how our team operates.
“Minute to Win It” games – these fun-filled group games not only helped team members learn more about the energy industry and AEP Energy, but it sparked a little friendly competition, too!
At AEP Energy, we are committed to doing the right thing. The purpose of the AEP Energy Small Business Forum is to help our energy consultants and account managers continually learn in order to serve our customers better. We’re proud to bring our team of energy experts together to learn from each other, get to know each other better and share experiences to help improve the customer experience.
Is finding a renewable energy solution on your business’ list of New Year’s resolutions? Sustainability is increasingly top-of-mind for many customers and employees. But between the many responsibilities of small business owners and leaders, dedicating time to figuring out how to achieve your sustainability goals can get lost in the shuffle. AEP Energy can help. …
If you keep an eye on natural gas prices, you’ve likely noticed an increase over the past few months. So what’s driving this pricing trend? And is this the new norm? Read below for a few highlights from our latest Customer Insights article. Factors Driving Current Prices · LNG Demand – The global market has …
AEP Energy Reward Store is filled with a variety of energy-saving products for your home. It is a simple and convenient way for you to shop for items to make your home more energy efficient while saving you time and money.
Collect Reward Dollars each month ($5/electric, $3/natural gas) for simply being an AEP Energy Customer.
Shop AEP Energy Reward Store for energy-efficient products like smart thermostats, LED lighting, and more.
Redeem your accumulated Reward Dollars and enjoy smart solutions for your home.
We're Sorry
Brandi Nye, Managing Director of Business Solutions
Brandi is an expert in her field with professional experience in the sustainability industry. Not only does Brandi have solid base knowledge, but she continues to grow her acumen through various learning and development experiences. Brandi is a creative and thoughtful utility professional with expertise in regulatory and utility operations.