How We Serve Our Customers and Our Communities

At AEP Energy, we strive to do the right thing every time for our customers, each other and our future. Being transparent, innovative and ethical are all important avenues towards reaching such a lofty goal. In this blog, we’ll explain what is important to us as a company, and what makes us stand out in our field.

Mission, Vision, Culture

AEP Energy is on a mission: Together, with our customers, we are redefining the future of energy and developing innovative solutions that power communities and improve lives. We have a clear vision of powering a new and brighter future for our customers and communities. And we work hard to foster a cohesive and inclusive culture.

U.S.-Based Company

AEP Energy is a U.S.-based company, which means we don’t outsource or use third-party vendors for services like our customer care center and field sales agents. It’s important to us that the people you’re in contact with are AEP Energy employees who understand and adopt the mission, vision and values of the AEP Energy family.

A Great Customer Experience

We’re grateful for our customers, and we recognize they are the reason we are here today! A great customer experience is as important to us as it is to you. Whether you’re a residential customer, small business owner or have a large commercial or industrial business, our commitment to supporting you is boundless. That’s just one of the reasons our customer care team has a customer satisfaction rating of 96%. You matter!

Loyalty Matters

At AEP Energy, we treat our current customers the same way we treat those who are considering enrollment. It’s not just new customers who get the best deals; everyone has access to our competitive rates. And residential customers can enroll for the first time or renew on the same available offers.

No Hidden Fees

Transparency is key. Rest assured, AEP Energy doesn’t charge hidden fees or cancellation fees. You know what is best for your home or business, which is why residential customers who aren’t satisfied with us have the option to leave at any time without penalties. When it’s time for your enrollment period to come to an end, AEP Energy will notify you it’s about to expire. Because when it comes to utility bills, no one likes surprises.

We Protect Your Data

Speaking of unwanted surprises, it’s important for you to know we believe your privacy is important! AEP Energy won’t sell your personal information to other companies.

Energy Choice

If you live in a deregulated state, energy choice gives you the power to choose who provides your energy. AEP Energy prides ourselves in offering a variety of options for our customers, including multiple term lengths, renewable energy plans, different billing options for all types of eligible customers and our online AEP Energy Reward Store, where you can redeem earned Reward Dollars for energy-efficient and connected-home products.

AEP Energy does not guarantee the accuracy, timeliness, suitability, completeness, freedom from error, or value of any information herein. The information presented is provided “as is”, “as available”, and for informational purposes only, speaks only to events or circumstances on or before the date it is presented, and should not be construed as advice, a recommendation, or a guarantee of future results. AEP Energy disclaims any and all liabilities and warranties related hereto, including any obligation to update or correct the information herein. Summaries and website links included herein (collectively, “Links”) are not under AEP Energy’s control and are provided for reference only and not for commercial purposes. AEP Energy does not endorse or approve of the Links or related information and does not provide any warranty of any kind or nature related thereto.