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One Mission. One Vision. Many Values.

December 11, 2019

You know AEP Energy as your trusted energy supplier. As a certified competitive retail energy supplier, and a subsidiary of our parent company, American Electric Power (AEP). But there’s so much more to our book than just the cover. And it’s the pages inside that make us the company we really are.

Our Mission

So, what is AEP Energy’s mission? Simply put, “Together, with our customers, we are redefining the future of energy and developing innovative solutions that power communities and improve lives.” Our communities matter. The health of our planet matters. Our employees matter. And our customers matter.

Our Vision

How do we move forward with our mission? By having an obtainable vision of the future which encompasses all our values. Our vision is “Powering a new and brighter future for our customers and communities.”

Our Culture and Values

At AEP Energy, we believe in doing the right thing every time for our customers, each other, and our future. How do we want to fulfill doing the right thing?

  • Our Customers
    • Connect with our customers
    • Deliver value
    • Be easy and accessible to work with
    • Strengthen our communities
  • Each Other
    • Pursue Zero Harm for the safety of ourselves and others
    • Be accountable
    • Assume positive intent
    • Embrace diversity and be inclusive
  • Our Future
    • Stay curious and innovative
    • Protect our environment
    • Grow our business
    • Be adaptable

As the way we power the future changes and adapts, the horizon ahead looks bright! If you want to learn more about AEP Energy, our products or are interested in becoming part of our team, feel free to check us out online, or Customer Care advocates are available Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 1 p.m. EST at 1-866-258-3782.

AEP Energy is a competitive retail electric service provider and a competitive retail natural gas service provider and an affiliate of Ohio Power Company (AEP Ohio). AEP Energy is not soliciting on behalf of and is not an agent of AEP Ohio.

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