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What to Do When a Supplier Approaches You About Your Energy

July 15, 2019

There are many retail energy suppliers within deregulated states that are eager to supply your business’ energy. However, if you’re already signed with an energy supplier, like AEP Energy, it can be difficult to know what to do when another supplier approaches you with an offer for your business.

An easy way to verify that you are with an energy supplier is to check your energy bill. Look for a separate line item listed for your energy supply. As an AEP Energy customer, you’ll always see our logo on your bill.

If you’re interested in learning more about another supplier’s offer, gather the information they’re providing you. Make sure to verify all cost components included in the rate and ask for a copy of their terms and conditions so you can understand exactly what the offer entails. Don’t verbally agree or sign anything until you’re confident in the offer, have discussed it with your current supplier and understand all the conditions.

As an AEP Energy customer, you can contact our Account Management Team to help with this process. We’ll look at the proposed rate and conditions and assess whether it’s an offer that could benefit your business, as well as take a look at your current AEP Energy agreement. We’ll also check to make sure there aren’t any unwelcome surprises attached to the other supplier’s offer, for example a low rate for the first few months and then significantly increasing your rate afterwards.

Finally, we’ll make a recommendation based on what’s best for you, even if that means losing your business as an AEP Energy customer at the end of your contract. We’re committed to your success, whether that means being on AEP Energy’s supply or not.

If you’d like assistance determining the best energy supply option for you, contact your AEP Energy Account Manager, call 888-924-7111 or email

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