Residential

Frequently Asked Questions.

Do you have a question about our residential services? Please review our consolidated list of frequently asked questions.

Enrollment

In most cases, no. Municipal electric and natural gas systems, as well as many cooperatives, do not participate in energy choice programs. As a result, customers served by these providers are generally not eligible to choose an alternative electricity or natural gas supplier, such as AEP Energy. If you’re unsure whether your energy service is provided by a municipality, cooperative or investor-owned utility, check your current bill or contact our Customer Care Team at 866-258-3782.
Eligibility for energy assistance programs can vary by state and utility. If you participate in an assistance program, we recommend checking with your local utility to understand any enrollment requirements or restrictions that may apply. In Ohio, customers currently enrolled in PIPP or PIPP Plus are not eligible to enroll with an alternative energy supplier, including AEP Energy. If your participation in one of these programs changes in the future, you may become eligible to explore your energy supply options at that time. If you have questions about your eligibility, our team is happy to help you understand your options.
Eligibility requirements vary by utility and service area. In most cases, an outstanding balance with your local utility may prevent you from switching to a new energy supplier until the balance has been resolved. If you currently have a past-due balance, we recommend contacting your utility to discuss payment options and determine whether your account is eligible for enrollment. You can also contact our Customer Care Team at 866-258-3782, and we’ll be happy to help you understand any enrollment requirements that may apply to your account.
No. When you enroll with AEP Energy, we’ll work directly with your local utility to coordinate the switch, so there’s no need to contact your utility to cancel service. You’ll continue to be a customer of your local utility, which will still: deliver electricity to your home or business, read your meter, maintain poles, wires, and other infrastructure, respond to outages and emergencies, provide your monthly bill in most service areas. The only change is that AEP Energy will become your energy supplier. Your utility will continue to provide the reliable deliver and support services you depend on every day.
In most cases, your service will begin after the next available meter-read date after your local utility accepts your enrollment. This typically takes up to 45-75 days after we receive your enrollment form.
In some service areas, your local utility may charge a fee when you switch energy suppliers. If a switching fee applies, AEP Energy will cover that cost on your behalf. It’s important to note that switching fees are different from early termination fees. A switching fee is charged by the utility when you change suppliers, while an early termination fee is related to ending a contract before it’s scheduled end date.
Yes. When you enroll with AEP Energy, you’ll agree to the terms of your selected price plan. Your agreement outlines important details such as your plan type, price, contract length, renewal options, and any applicable cancellation provisions. We encourage you to review the terms and conditions carefully so you understand how your plan works and can choose the option that’s right for you.
AEP Energy offers a variety of electricity plans designed to fit different needs, budgets, and preferences. Depending on where you live, available options may included fixed-rate plans, renewable energy plans, and other products that can help provide price stability and added value. To view the plans currently available in your area and compare your options, click here. You’ll be able to explore plan details, pricing, contract terms, and any available benefits to find the option that’s right for you.
To enroll your business with AEP Energy, you’ll typically need recent utility bills for the location(s) you want to enroll. Providing 12-24 months of utility bill history helps us better understand your energy usage patterns and identify pricing options that may be a good fit for your business. Be prepared to provide: business name, service address(es), utility account number(s), contact information for the authorized decision-marker, and recent utility bills. Some utilities use unique account numbers, customer numbers, or other identifiers. If you’re unsure where to find your account information, our team can help guide you through the process. For businesses with multiple locations or meters, providing historical utility bills can help streamline the enrollment process and allow us to develop a more information energy strategy tailored to your organization’s needs.
Getting started with AEP Energy is easy. Simply browse available plans for your area and enroll online in just a few steps, or call us toll-free at 855-330-7192 and one of our representatives will be happy to assist you. Before enrolling, it’s helpful to have a recent utility bill available so you can provide your account information and service address. Once your enrollment is submitted, your local utility will review and process the request, and we’ll keep you informed every step of the way.
No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.
To enroll with AEP Energy, it’s helpful to have a recent utility bill available. You’ll need information such as your utility account number, service address and the name associated with the account.
After you enroll, your local utility must process your enrollment request before your service can begin. Depending on your utility’s schedule and enrollment requirements, service may start in as little as a few days. In may cases, the switch takes effect on your next available meter read date. Your local utility will send a confirmation notice with your specific start date, so you’ll know exactly when AEP Energy will begin supplying your electricity or natural gas. Until then, there will be no interruption to your service.
For most residential customers, AEP Energy plans typically do not include an early termination fee if you cancel before the end of your agreement. However, terms can vary by plan, so we recommend reviewing your Terms and Conditions for details specific to your enrollment. For business customers, early termination fees may apply depending on the agreement and pricing structure selected. If you’re a business customer and are considering ending your agreement early, please review your contract or contact AEP Energy for assistance.

Billing

AEP Energy’s budget billing program is designed to help make your energy costs more predictable by spreading your eligible AEP Energy supply charges more evenly throughout the year. Instead of experiencing significant seasonal fluctuations, you’ll make a consistent monthly payment based on your expected energy usage. To help keep your budget payment aligned with your actual usage, we’ll periodically review your account. If there is a significant difference between your projected and actual energy costs, your monthly budget billing amount may be adjusted. Budget billing can provide greater consistency from month to month, making it easier to plan for and manage your energy expenses throughout the year. If you’d like to budget both your AEP Energy supply charges and your utility delivery charges, please contact your local utility to learn about their budget billing options.
In many cases, yes. Budget billing for your utility charges is administered by your local utility, so you may be able to continue participating in your utility’s budget billing program after enrolling with AEP Energy. Keep in mind that budget billing arrangements can vary by utility and service area. If you are currently enrolled in budget billing or would like budget billing to apply to your entire bill, we recommend contacting your local utility to confirm your eligibility and determine whether any updates to your budget payment amount are needed.
Yes, budget billing may be available for eligible AEP Energy electricity plans. If your plan qualifies, you can contact our Customer Care Team at 866-258-3782 to enroll in the AEP Energy supply portion of your bill in our budget billing program. It’s important to understand that AEP Energy budget billing applies only to the energy supply charges provided by AEP Energy. If you would like budget billing to apply to your entire electric bill, including utility delivery charges and other utility fees, you’ll need to contact your local utility to learn about their budget billing options.
One way to estimate your potential savings is to compare AEP Energy’s price per kilowatt-hour (kWh) to the Price to Compare (PTC) listed on your utility bill. The PTC represents the supply rate charged by your utility for electricity generation service. To estimate your savings:
1. Find the Price to Compare on your utility bill
2. Subtract AEP Energy’s offered rate from the PTC
3. Multiply the difference by your average monthly electricity usage (kWh)
For example, if the difference between the two rates is $0.01 per kWh and your household uses 1,000 kWh per month, your estimated monthly savings would be approximately $10. Keep in mind that actual savings can vary based on your energy usage, changes in utility rates, taxes, and other charges that may appear on your bill. Reviewing your recent usage history can help provide a more accurate estimate.

▶ Watch our video to learn more about the PTC
An e-statement is a digital version of your monthly bill that you can securely access through your online account. Instead of receiving a paper copy in the mail, your statement is stored online, making it easy to view, download, and manage your billing history whenever you need it. You can also choose to receive an email notification when a new e-statement is available. To update your preferences:
1. Log in to your account
2. Manage statement preferences
You’ll continue to pay your electric or natural gas bill through your local utility, just as you do today. In most service areas, your utility bill will include both your utility delivery charges and your AEP Energy supply charges, allowing you to make a single payment each month. If you have questions about payment options, billing schedules, or your utility bill, we recommend contacting your local utility.
In most service areas, you’ll continue to receive a single bill from your local utility. Your AEP Energy supply charges will appear as a separate line item on that bill, making it easy to see the charges associated with your energy supply service. You’ll continue to make your payment directly to your utility, and they will apply the appropriate amounts to both your utility and AEP Energy charges.

▶ Watch our video to learn more about understanding your bill.
After your enrollment has been processed and service has begun, AEP Energy charges will typically appear on your utility bill within one to two billing cycles. The exact timing depends on your utility’s billing schedule and meter read dates. Because billing cycles vary by utility and service area, it may take a little time for a change to be reflected on your bill. If you have questions about your start date or billing, contact our Customer Care Team at 866-258-3782.

Account Management

If you’re planning to move before your agreement expires, please review your Terms and Conditions for details about any cancellation provisions that may apply to your specific plan.

Many residential plans do not include an early termination fee, but terms can vary. We recommend contacting AEP Energy as soon as you know your moving date so we can discuss your options and help ensure a smooth transition.

If your new address is located in an area served by AEP Energy, you may be eligible to enroll your new location under a new agreement. Our team will be happy to help you explore available options.
To view your account activity and statement history, log in to your online account and navigate to Transaction History within the Statement Center. There, you can review past statements, payment activity and other account details in one convenient location.
To view your historical energy usage, log in to your online account and navigate to Usage Statistics within the Statement Center. There, you can review your energy consumption history, analyze usage trends over time, and sort the data based on your preferences. For added convenience, you can download your usage information in PDF, CSV or Excel format, making it easy to track consumption, monitor trends or share data as needed.
To change the email address where you receive your monthly statement, log into your online account and click “Statement Preferences”. Make your changes under “Delivery Information” and save your changes. Your monthly statement can be sent to multiple email addresses. To enter more than one email address, press the return key before adding each additional email address. Please note: if your old email address is also your username for logging in to your online account and you want to change it, you can do so by clicking “Modify Email & Login ID.”
To change your email address, visit AEPenergy.com and log into your online account and then click “Modify Email & Login ID”. Click “Edit Email”, enter your preferred email address under “Main Account Email” and save your changes. This is the email that AEP Energy will use to send you information related to your account. Please note: changes made here do not affect your statement delivery preferences. If you would like your monthly statement sent to a different email address, please make changes under “Statement Preferences”.
To change your username, log into your online account and select “Modify Email & Login ID”. Enter your changes in the box under username and select “Save Changes”.
Your email address serves as your username for your AEP Energy online account. If you’ve forgotten your password or are unsure which email address is associated with your account, click here to recover your login credentials and reset your password. click here.
To access your online account, click My Account at the top of the AEP Energy website and enter your username and password. If you’ve forgotten your password, click here to recover your login credentials and regain access to your account. If you need additional assistance, please contact our Customer Care Team and 866-258-3782 or complete our contact form and we’ll be happy to help. here.
Creating an online account is easy. Simply click here to get started, enter your email address, and follow the instructions sent to your inbox to complete the registration process. Once your account is set up, you’ll be able to access account information, view AEP Energy charges, and take advantage of other online account features. If you need assistance creating your account or have questions about online account access, please contact our Customer Care Team at 866-258-3782 or complete our contact form for support.

Renewal

If you’re planning to move before your agreement expires, please review your Terms and Conditions for details about any cancellation provisions that may apply to your specific plan.

Many residential plans do not include an early termination fee, but terms can vary. We recommend contacting AEP Energy as soon as you know your moving date so we can discuss your options and help ensure a smooth transition.

If your new address is located in an area served by AEP Energy, you may be eligible to enroll your new location under a new agreement. Our team will be happy to help you explore available options.
We’ll notify you approximately 45 to 60 days before your current agreement ends and provide information about your available renewal options. This gives you time to review your choices, compare plans, and select the option that fits your energy needs and budget. If you have questions about your renewal options or would like assistance choosing a new plan, please contact one of our Enrollment Specialists at 866-258-3782.

General

Renewable energy is generated from naturally replenishing resources such as wind and sunlight. By choosing a renewable energy plan, you can support the growth of cleaner energy sources while helping reduce your environmental impact.

Many customers choose renewable energy as a way to align their energy choices with their sustainability goals without making changes to their home or daily routine. Renewable energy plans offer an easy and convenient way to support a cleaner energy future while continuing to enjoy the reliable service provided by your local utility.
If you’re moving to a new home or apartment, contact your local utility to schedule service at your new address and arrange for service to be disconnected at your current location. Once you’ve made those arrangements, please contact AEP Energy at 866-258-3782 or complete our contact form to let us know about your move.

While your current AEP Energy agreement cannot be transferred to a new address, you may be able to enroll your new home under a new agreement if it’s located in an area served by AEP Energy. Our team can help you review available options and determine whether service is available at your new location.
If you’re planning to move before your agreement expires, please review your Terms and Conditions for details about any cancellation provisions that may apply to your specific plan.

Many residential plans do not include an early termination fee, but terms can vary. We recommend contacting AEP Energy as soon as you know your moving date so we can discuss your options and help ensure a smooth transition.

If your new address is located in an area served by AEP Energy, you may be eligible to enroll your new location under a new agreement. Our team will be happy to help you explore available options.
Customer choice gives many households the ability to choose their electricity or natural gas supplier instead of receiving supply service exclusively from their local utility. In states with energy choice, you can compare suppliers, explore different price options, and select a plan that fits your needs and budget. When you choose a supplier like AEP Energy, your local utility continues to deliver your energy, maintain the infrastructure, and respond to outages. The main difference is that you have more control over who supplies your energy and the type of plan you choose, including features such as fixed-rate pricing, renewable energy options, and contract terms that aling with your preferences.

Want a quick overview? Watch our short video to learn how utilities and suppliers work together to power your home and what energy choice means for you.
No. When you enroll with AEP Energy, there’s no new equipment to install and no changes to your existing meter, wiring or electrical service. Your local utility will continue to deliver your electricity using the same infrastructure you have today. The only thing that changes is who supplies your energy. You won’t experience any interruption in service when switching to AEP Energy, and your utility will continue to maintain the system and respond to outages or emergencies.
For most residential customers, AEP Energy plans typically do not include an early termination fee if you cancel before the end of your agreement. However, terms can vary by plan, so we recommend reviewing your Terms and Conditions for details specific to your enrollment. For business customers, early termination fees may apply depending on the agreement and pricing structure selected. If you’re a business customer and are considering ending your agreement early, please review your contract or contact AEP Energy for assistance.