AEP Energy wants to make sure you get the assistance you need when you need it. There are several convenient ways you can reach us with your energy service questions. In the case of a power outage or gas leak in your area, or requests for emergency service or repair, please contact your local utility company.
Please call an AEP Energy Customer Care Representative toll free at 1-866-258-3782 regarding your account or general customer service needs Monday through Friday,
8:00 am – 7:00 pm and Saturday 9:00 am – 1:00 pm, Eastern Time.
Please call an AEP Energy Enrollment Specialist toll free at 1-855-300-7192 to learn more about our products or to sign up for energy supply Monday through Friday, 8:00 am – 7:00 pm and Saturday, 9:00 am – 1:00 pm, Eastern Time.
We welcome the opportunity to chat with you Monday through – Friday, 8:00 am – 7:00 pm.
We look forward to assisting you! Please click here to complete the care contact form and a Customer Care Representative will typically respond to your message within one business day.
Please send us correspondence at 1-866-996-3782.
We can’t wait to read your mail and will address your questions accordingly.
PO Box 1415
Columbus, OH 43216
Please don’t send checks/payments to this address, payments sent to this address will be forwarded to our payment center and therefore delayed.
Please include your AEP Energy Account number for proper and timely application.
AEP Energy Inc.
PO Box 6329
Carol Stream, IL 60197-6329
Your local utility remains responsible for the delivery of your energy, as well as for any maintenance and repairs needed. How do I report a power outage and who should I contact for emergency services or repairs? Please call your local utility to report a power outage. You can find your local utility phone number here.