We welcome the opportunity to connect with you.

Ways to Connect with Us



Mon – Fri, 7am – 6pm CST

Business Customer Service:

Residential Customer Service For Illinois, New Jersey, Ohio, & Pennsylvania:

Local: 312-327-0090
Fax: 866-996-3782

Energy Management




Customer Care

We look forward to assisting you with your questions and will respond to your message within one business day.

Send Message to Customer Care

Energy Management


Remittance Addresses

For Standard US Mail

AEP Energy
Dept. CH 19346
Palatine, IL 60055-9346

For Overnight Mail or Special Delivery Only (e.g. Fed Ex, UPS)

AEP Energy
Dept. CH 19346
5505 N. Cumberland Ave., Suite 307
Chicago, IL 60656-1471


Connect on Facebook, Twitter and LinkedIn

Ask your questions through social media. A fast and easy way to connect with us!


Our Office Locations


225 West Wacker Drive
Suite 700
Chicago, Illinois 60606 [Map]

Michigan Regional Office

100 West Big Beaver Road
Suite 200
Troy, MI 48084

New Jersey Regional Office

309 Fellowship Road
2nd Floor
Mount Laurel, NJ 08054

Ohio Regional Office

155 W Nationwide Blvd
Suite 500
Columbus, OH 43215

Pennsylvania Regional Office

198 Hostetter Lane
Lancaster, PA 17602


Memorandum of Insurance

AEP Energy's Evidence / Memorandum of Insurance is available here.