We’re here to help
Easy Ways to Reach AEP Energy Customer Support
At AEP Energy, your needs come first. Our customer service representatives are here to provide the assistance you’re looking for, when you need it. Reach out to us through our convenient support options for any energy service questions you may have.
Phone
We're available Monday through Friday, 8am – 7pm, and Saturday, 9am – 1pm EST.
For account or general customer service,
call 866-258-3782.
To sign up for energy supply, call 855-300-7192.
Chat
Contact us Monday through Friday, 8am – 7pm for live chat support.
Click the "Let's Chat" button to get started.
Fill out our contact form, and a Customer Care Representative will try to get back to you within one business day.
Send your questions to:
AEP Energy
PO Box 340
Zelienople, PA 16063-2300
Send your payments to:
AEP Energy Inc.
PO Box 6329
Carol Stream, IL 60197-6329
Power Outages, repairs and emergency services
When to Reach Out to Your Local Utility
Your local utility company is here to support you with any necessary maintenance or repairs. If you experience a power outage, gas leak, or require emergency services, don’t hesitate to contact them for assistance. Easily find your local utility company contact information.
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