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Meet the AEP Energy Contact Center!

Residential

Did you know our Contact Center has a 96% customer satisfaction rating? At AEP Energy, our goal is to do the right thing, every time, for every customer and every employee.  A great customer experience is important to us, so having employees who care about the company, the community and YOU is key.  That’s why …

We Love Our Teams!

Residential

AEP Energy is Redefining the Game as a proud sponsor of some of your favorite hometown teams! Now that summer is upon us and outdoor activities are in full swing, the time is right for getting outside and supporting our local organizations. Your Columbus Clippers Located in downtown Columbus, it’s always a great time in …

What to Do When a Supplier Approaches You About Your Energy

Small Business

There are many retail energy suppliers within deregulated states that are eager to supply your business’ energy. However, if you’re already signed with an energy supplier, like AEP Energy, it can be difficult to know what to do when another supplier approaches you with an offer for your business. Here are a few things to …

Stay Cool In Rising Temps

Residential

It’s summertime again and these easy and inexpensive tips may help you save both energy and money.  You can keep your cool by becoming more energy efficient when the temps begin to rise. IMPLEMENT NATURAL VENTILATION Open your windows and turn off the air conditioner after sunset.  When you wake in the morning, shut the …

What To Do During A Power Outage

Residential

THE POWER IS OUT.  NOW WHAT? Power outages.  They are one of the biggest frustrations of this fast-paced technological era.  We are dependent upon electricity for almost every aspect of our daily lives and when its flow is unexpectedly interrupted, most of us are less than happy about it.  A little planning and preparation can …

5 Myths About Energy Suppliers, Explained

Small Business

The power to choose an energy supplier is a great opportunity for small businesses. However, understanding the differences between energy supplier, utility and everything else in between can be challenging. We’re debunking a few common myths about energy suppliers to help you understand what exactly energy suppliers, like AEP Energy, do and how you can …

Capacity Costs – What Factors Make Up Your Total Cost?

Small Business

Many of our customers experience benefits by participating in AEP Energy programs that help them manage their capacity. In recent editions of Customer Insights, we’ve explained that passing through capacity charges can be beneficial to customers looking to lower overall capacity costs by paying the true cost for capacity minus risk premiums. When considering capacity …

How is Renewable Energy Stored?

Uncategorized

As we continually rely on clean and renewable energy sources, such as hydro, thermal, wind and solar, new challenges are presented with the impact their intermittent flow has on the grid. Storage of energy to reliably cover the times the sun isn’t shining and the wind isn’t blowing requires a realistic solution. The electricity grid …

How Does Wind Power Work?

Residential

Wind is a form of solar energy which is caused by the uneven heating of the earth’s atmosphere combined with irregularities on the earth’s surface and its rotation.  When the wind blows, wind turbines work like a reverse fan.  Instead of electricity turning the blades to create wind, the wind turns the blades, spinning a …