We’re here for you

Convenient payment options for your business!

We understand your time is valuable, which is why we offer a variety of payment options designed to fit your busy schedule. Whether you prefer to pay online, set up auto pay, or stick with traditional methods, we’ve got you covered with flexible solutions that make managing your bill a breeze! Commercial customers not enrolled in dual billing or supplier consolidated billing should make payments at your local utility company.

Need to make a quick payment?

Set it and forget it!

With Auto Pay, your bills are automatically paid on the due date. Simply log into your online account, visit the Billing Center, and click on "Billing Preferences" to enroll!

Prefer the traditional route?

You can still pay by check through the mail. Just send your payment to:
AEP Energy Inc.
PO Box 6329
Carol Stream, IL 60197-6329

Want to make a payment over the phone?

Call us Monday through Friday, 8am – 7pm, and Saturday, 9am – 1pm EST at 866-258-3782. Our team will assist you in processing your payment quickly and easily!

Simplify with Paperless Billing!

Enroll in paperless billing today and enjoy the convenience of receiving your invoices directly to your email. Not only will you experience hassle-free management of your energy bills, but you’ll also minimize paper waste.

Make the Switch

FAQs

Find answers to other billing-related questions.

Billing

You can compare the price per kilowatt-hour (kWh) offered by AEP Energy to the Price to Compare (PTC) on your electricity bill. The PTC is the price you currently pay for electricity generation service from the local utility. To calculate savings, take your PTC and subtract AEP Energy’s offer price. This equates to your savings per kWh. To determine your savings amount per month, multiply your savings per kWh by your monthly usage (kWh).
An e-statement is an electronic copy of your monthly statement. These are stored on our secure website when you login to your online account. You can elect to receive an email notification each month when your e-statement is generated by visiting AEPenergy.com and updating your preferences in “My Account”.
Yes. To make a one-time payment, simply visit AEPenergy.com, log into “My Account” and click on “Make a Payment”. Click on “Total Amount Due” or click “Other” and enter the amount you wish to pay. Follow the instructions to complete your payment transaction. At the current time, we do not accept credit cards.
Yes. Paperless billing is an easy, efficient and environmentally-friendly way to receive your bill each month. To enroll in paperless billing, visit AEPenergy.com and log into “My Account”. Visit the Billing Center, click on “Billing Preferences” and select paperless billing. Your next invoice will be sent to you via email.
Yes. By selecting auto pay, your monthly bill amount will be deducted from your bank account on the due date. Your monthly invoices will continue to be sent to you via the method you selected. To enroll in auto pay, visit AEPenergy.com and log into “My Account”. Visit the Billing Center and click on billing preferences. Then, enter your bank account information and follow the instructions. Please allow three business days for this change to take effect.
We offer several options for you to pay your bill. To enroll in paperless billing and receive your invoice by email, log into your online account and update your payment settings to paperless billing – see below for additional details. To enroll in auto pay, log into your online account to have your payments deducted from your bank account every month – see below for additional details. If you would prefer to pay by mail, please send your payment to AEP Energy, Inc., PO Box 6329, Carol Stream, IL 60197-6329. If you would prefer to pay by phone, please call our Customer Care Team at 1-866-258-3782.
Your local utility will determine your billing options. In many cases, you will have the option to receive a separate bill from AEP Energy or the option to include AEP Energy’s charges as a separate line item on your utility bill. Your AEP Energy Sales Representative will review your options with you.
Depending on your meter read date, you should see AEP Energy’s charges appear on your electricity bill within two to three billing cycles.