You’ve Enrolled with an Energy Supplier. Now What?

You’ve done your research, did the comparison shopping and selected an energy supplier. Congrats! Now what do you do? First, you can rest easy knowing the local utility will still reliably deliver energy to your home or business. This, along with many other items, remain the same when you choose an energy supplier. However, there are a few things that you should keep in mind:

Your switch to an energy supplier should be seamless. Once you’ve enrolled with a supplier, or switched from one supplier to another, you will not be required to notify the utility or the previous supplier. All necessary communication happens in the background between the supplier(s) and utility.

Your local utility will determine your start date with your new supplier. Be aware – some suppliers will charge a penalty fee for terminating your contract before it expires. If you are in a contract with a supplier who will implement an early termination fee, you may not want to switch to another supplier until the expiration date of your current contract.

Your utility still provides essential services. Your utility continues to seamlessly deliver energy to your home or business without interruption, reads your meter, maintains and repairs power lines and handles emergencies and power outages. The utility will continue to send your bill, but the generation charge will now come from your supplier and will listed as a separate line item.

Your supplier will help you renew your contract. Working with a supplier will allow you to select a rate and term of your choice. When it’s time for you to renew your contact, your supplier should work proactively with you to make that process easy. At AEP Energy, we reach out to our customers with a competitive renewal offer months before your contract end date.

Your utility and supplier are available to answer your questions. Contact your utility with questions about billing and to report power outages or power line repair requests. Contact your supplier to renew your contract or if there are questions about the generation supply portion of your bill.

AEP Energy is a proud supplier of electricity and natural gas! We are happy to answer all your questions about our residential price plans, small business and commercial and industrial offerings. Visit our website to learn more.

AEP Energy does not guarantee the accuracy, timeliness, suitability, completeness, freedom from error, or value of any information herein. The information presented is provided “as is”, “as available”, and for informational purposes only, speaks only to events or circumstances on or before the date it is presented, and should not be construed as advice, a recommendation, or a guarantee of future results. AEP Energy disclaims any and all liabilities and warranties related hereto, including any obligation to update or correct the information herein. Summaries and website links included herein (collectively, “Links”) are not under AEP Energy’s control and are provided for reference only and not for commercial purposes. AEP Energy does not endorse or approve of the Links or related information and does not provide any warranty of any kind or nature related thereto.


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