You know AEP Energy as your trusted energy supplier, offering value to our customers with energy choice and renewable options and being part of the American Electric Power (AEP) family. But there’s more to us than just those qualities.
Customer Experience Matters
One of the goals of the entire company, from the CEO of AEP all the way down to each individual employee, is our drive to do the right thing every time, for every customer. A great customer experience is important to us. Being an ethical company matters to us as much as it does you.
That’s just one of the reasons our customer care team has a customer satisfaction rating of 96%. We have a dedicated Account Management Team for small business customers and commercial and industrial specific sales support for our larger customers. Each type of customer is different. The type of support they receive should be, too.
At AEP Energy, we treat our current customers the same way we treat those who are considering enrollment. It’s not just new customers who get the best deals; everyone has access to our competitive rates. And residential customers can enroll for the first time or renew on the same available offers.
Providing Options Matters
If you live in a deregulated state, energy choice gives you the power to choose who provides your energy. AEP Energy prides ourselves in offering a variety of options for our customers, including multiple term lengths, renewable energy plans, different billing options for all types of eligible customers and our online AEP Energy Reward Store, where you can redeem earned Reward Dollars for energy-efficient and connected-home products.
Transparency is key to earning your trust. AEP Energy doesn’t charge hidden fees or cancellation fees. You know what is best for your home or business, which is why residential customers who aren’t satisfied with us have the option to leave at any time without penalties. When it’s time for your enrollment period to come to an end, AEP Energy will notify you it’s about to expire. Because when it comes to utility bills, no one likes surprises.
We live where you live, and that’s important to us. Supporting our communities is something AEP Energy is proud of. On a company level, we’re proud sponsors of some of our favorite local teams, like Columbus Clippers, Columbus Crew SC and The Ohio State University football, basketball and hockey.
On a more personal level, AEP Energy employees donate money, resources, time and effort to several local events, such as cleaning up parks on Earth Day, donating toys to children and supplying necessities to the homeless and veterans in need. Giving back benefits all of us.
If you’re interested in joining the AEP Energy team, check out our available openings here. We are always looking for new talent and would love to know what you can bring to the table.
AEP Energy is committed to supporting renewable energy and making it easy for our customers to go green. We’re proud that an increasing number of customers are enrolling in renewable energy plans. Stats by the numbers In 2015, 2% of customers enrolled in a renewable energy plan as compared to 20% of customers today. In …
AEP Energy operates under a series of core values that guide our business. Transparency is at the top of the list. We believe that transparency is the key to trust and that trust is at the base of a good customer experience. This blog outlines a few of the ways we are transparent with our …