At AEP Energy, we strive to do the right thing every time for our customers, each other and our future. Being transparent, innovative and ethical are all important avenues towards reaching such a lofty goal. In this blog, we’ll explain what is important to us as a company, and what makes us stand out in our field.
Mission, Vision, Culture
AEP Energy is on a mission: Together, with our customers, we are redefining the future of energy and developing innovative solutions that power communities and improve lives. We have a clear vision of powering a new and brighter future for our customers and communities. And we work hard to foster a cohesive and inclusive culture.
AEP Energy is a U.S.-based company, which means we don’t outsource or use third-party vendors for services like our customer care center and field sales agents. It’s important to us that the people you’re in contact with are AEP Energy employees who understand and adopt the mission, vision and values of the AEP Energy family.
A Great Customer Experience
We’re grateful for our customers, and we recognize they are the reason we are here today! A great customer experience is as important to us as it is to you. Whether you’re a residential customer, small business owner or have a large commercial or industrial business, our commitment to supporting you is boundless. That’s just one of the reasons our customer care team has a customer satisfaction rating of 96%. You matter!
At AEP Energy, we treat our current customers the same way we treat those who are considering enrollment. It’s not just new customers who get the best deals; everyone has access to our competitive rates. And residential customers can enroll for the first time or renew on the same available offers.
No Hidden Fees
Transparency is key. Rest assured, AEP Energy doesn’t charge hidden fees or cancellation fees. You know what is best for your home or business, which is why residential customers who aren’t satisfied with us have the option to leave at any time without penalties. When it’s time for your enrollment period to come to an end, AEP Energy will notify you it’s about to expire. Because when it comes to utility bills, no one likes surprises.
We Protect Your Data
Speaking of unwanted surprises, it’s important for you to know we believe your privacy is important! AEP Energy won’t sell your personal information to other companies.
If you live in a deregulated state, energy choice gives you the power to choose who provides your energy. AEP Energy prides ourselves in offering a variety of options for our customers, including multiple term lengths, renewable energy plans, different billing options for all types of eligible customers and our online AEP Energy Reward Store, where you can redeem earned Reward Dollars for energy-efficient and connected-home products.
If you’re interested in joining the AEP Energy team, check out our available openings here. We are always looking for unique talent and new diversity. We would love to know what you can bring to the table!
AEP Energy is proud to be a certified retail electricity and natural gas supplier! We’ve been serving multiple deregulated states since 2002. To see if we serve your community, check here. Energy choice gives you the power to choose a custom plan with a price, term and renewable or traditional energy options to fit your needs.