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Inside AEP Energy’s Small Business Forum
September 16, 2019
Twice a year, all AEP Energy small business team members
come together at our headquarters in Columbus, Ohio to learn about new things
that are happening in the energy industry, within AEP Energy and to participate
in a few team-building activities.
In August, a variety of topics designed to help the team
better serve AEP Energy customers were discussed, including:
- An
analysis of the energy market – past, present and future – Chief Solutions
Officer of AEP Energy, Scott Slisher, spoke to the group about historical and
current trends in the energy industry and what that might mean for customers.
- AEP
Energy’s customer experience program – our team of data scientists
distribute surveys to our small business customers to gauge their satisfaction
with our enrollment process and their overall satisfaction with being an AEP
Energy customer. The small business team reviewed the data to learn how we can improve
for our customers.
- Insight
into different departments within the company – members from our customer
care team, contract management and pricing gave us a deeper look into their
operations and how what they do affects how our team operates.
- “Minute
to Win It” games – these fun-filled group games not only helped team
members learn more about the energy industry and AEP Energy, but it sparked a
little friendly competition, too!
At AEP Energy, we are committed to doing the right
thing. The purpose of the AEP Energy Small Business Forum is to help
our energy consultants and account managers continually learn in order to serve
our customers better. We’re proud to bring our team of energy experts together
to learn from each other, get to know each other better and share experiences
to help improve the customer experience.
Learn more about our small business team here.
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